Onboarding Administrator

Skip to main contentBack to all jobsOnboarding AdministratorLondonFull-timePermanent employeeApply for this jobAbout the jobFlatpay is one of Europe's fastest-growing fintech companies and we've recently launched in the UK.Role DetailsRole: Onboarding Administrator Location: 5 days a week – London, White CityAbout the RoleYou'll spend your day verifying new merchant deals — ensuring that we onboard accurately first time, ultimately giving our customers a great first impression. If a process wasn't followed or data is incomplete, you'll catch it.This is focused, deep-work admin that rewards pattern recognition. You'll be comfortable handling high volumes as we expand — 20 to 50 deals a day on average. The work suits people who genuinely find satisfaction in spotting what others miss and in getting through a long list cleanly.You'll spend very little time on the phone with customers or in meetings. It's a role that allows for focus and flow rather than rapidly switching context.ResponsibilitiesReview 20–50 merchant onboarding cases dailyCross-check details across our CRM, signed contracts, and external registries (Companies House and similar)Flag inconsistencies, missing information, or anything that doesn't add upKeep records clean, tidy, and audit-readySpot patterns — if the same issue keeps appearing, surface it so we can fix the upstream processWork to a daily volume target without sacrificing accuracySkills & AttributesGenuinely meticulous attention to detail — you're the person who notices the typo nobody else doesAbility to stay focused on repetitive work for hours at a time without losing accuracyStrong pattern recognition — you'll quickly learn what a clean file looks like and spot what doesn't fitComfortable working independently on a queue, with your own pace and rhythmCalm, methodical temperament — this role rewards consistency over speed-burstsConfident with screens and digital tools (we'll train you on ours)Our ValuesAt Flatpay, how we work matters as much as what we achieve.Happy Humans — We bring energy to our work and create teams people enjoy being part of.No Assholes — We perform at a high level while treating colleagues and customers with respect.It's Our Business, Own It — Everyone takes responsibility and manages their work like it's their own business.Start With No — We challenge ideas, think commercially and focus on what truly creates value.Sky-High Ambitions — We set bold goals and expect people to keep raising the bar.The Best Argument Wins — Titles don't decide outcomes. We debate openly to reach the best decisions.Background & RequirementsFluent in EnglishRight to work in the UK (visa sponsorship is not available for this role)Able to work from our White City office 5 days a weekHiring ProcessApplication Review— Our Talent Team reviews your CV to assess experience and potential fit.Talent Team Call (20–30 minutes)— A conversation to understand your background and discuss what motivates you.1:1 Microsoft Teams interview with ManagerOffer— Successful candidates receive a fast turnaround to offer.About usWelcome to Flatpay!Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services. Today, we are one of the fastest-growing fintech companies out of the Nordics - and Denmark's fastest unicorn! Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of +2.000 passionate colleagues dedicated to making a difference in the world of payments.What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs. Let's shape the future of merchants together!Apply for this job