Operations Lead, Order Processing

Operations Lead, Order Processing

Shift: Second Shift [4:00 p.m. to 12:30 a.m.] Sunday – Thursday  

At VF, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity.  As a purpose-led, performance-driven company, we are committed to inclusion, diversity, equity, and action. So, before we get to the job details, take a minute to learn a little more about us – our values and our culture - visit VF Careers or www.vfc.com.

What will you do?

A day in the life of an Operations Lead for Order Processing you will support the daily execution of order management and fulfillment activities within the distribution center. This position is responsible for coordinating order processing workflows, monitoring system activity, resolving exceptions, and supporting associates to ensure customer orders are processed accurately and efficiently.

The Lead serves as a key operational resource by providing work direction, training, and support while partnering with Shipping, Receiving, Inventory Control, and Operations leadership to meet service level commitments and productivity goals. This role is a working lead position and does not carry formal supervisory responsibilities.

Order Management & Workflow Coordination

• Coordinate daily order processing activities to support customer fulfillment requirements.
• Monitor order queues, wave releases, system-generated tasks, and order priorities.
• Ensure customer orders are processed accurately and within required service level expectations.
• Review and address order exceptions, holds, and processing errors.
• Assist with workload balancing and resource allocation based on operational demands.
• Communicate order priorities and operational updates to the team.

Operational Support

• Serve as the primary point of contact for order flow issues during the assigned shift.
• Troubleshoot system and transaction issues impacting order processing.
• Identify bottlenecks that may affect fulfillment performance and escalate concerns when needed.
• Collaborate with Shipping, Receiving, Inventory Control, and other departments to resolve operational issues.
• Support daily startup and shift transition communications.

Training and Development

• Assist with training new associates in order processing procedures and systems.
• Reinforce standard operating procedures and best practices.
• Support cross-training initiatives that enhance team flexibility and capability.

Quality and Accuracy

• Monitor order accuracy and transaction integrity.
• Conduct audits and reviews to ensure compliance with established processes.
• Assist in researching inventory discrepancies and order-related issues.
• Support corrective action efforts by identifying root causes and recommending solutions.
• Promote a culture of continuous improvement.

Safety and Compliance

• Promote and reinforce all company safety policies and procedures.
• Maintain a safe and organized work environment.
• Ensure compliance with company policies, operational procedures, and quality standards.
• Report safety concerns, process gaps, and equipment issues promptly.

Communication and Collaboration

• Partner with leadership to achieve department objectives and customer service expectations.
• Communicate operational challenges, staffing concerns, and system issues effectively.
• Foster positive working relationships across departments.
• Support a culture of accountability, teamwork, and continuous improvement.

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you’ll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your experience and professional achievements. 

The foundation skills you will need in this position are:

• High school diploma or equivalent
• Previous experience in a warehouse, distribution center
• Strong attention to detail and safety awareness
• Ability to work in a fast-paced, team-oriented environment

• There are also a few skills that are not required but preferred.
  • Previous Lead, Trainer, or Team Lead experience.
  • Experience supporting order management, wave planning or fulfillment operations.
  • Experience utilizing reporting tools and operational performance metrics.
  • Knowledge of inventory management and distribution center processes.

What do we offer you?

At VF, we know you expect as much from us as we do from you. That is why we make a commitment to support and grow our people. We offer extensive development and growth opportunities for your current and future positions, a competitive compensation package, and a strong benefits package that includes medical, dental, vision, and 401(k).

Our commitment extends beyond this and into your daily work life. We strive to foster a diverse and inclusive culture based on respect, connection, and authenticity. Our focus on DEI is at the foundation of who we are and what we do.

To learn more about VF’s benefits package, follow this MyVFBenefits.com and click “Looking to Join VF”.

To learn more about VF’s Diversity and Inclusion efforts, go to www.vfc.com.

Now WE have a question for YOU.

Are you in?

Hiring Range:

$16.56 USD - $20.70 USD per hour

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com  and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at peopleservices@vfc.com. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.