RevOps Manager

RevOps Manager LocationRemoteEmployment TypeFull timeLocation TypeRemoteDepartmentRevenueWho We AreOverflow is a Series C, growth-stage technology company on a bold mission: to inspire the world to give. We're a vertical fintech and SaaS platform unlocking more ways to give — cash, stock, crypto, and beyond — through a beautifully designed ecosystem built for high-impact churches, nonprofits, and mission-driven institutions.Backed by Uncork Capital, Craft Ventures, Salesforce Ventures, R7, and WIF (one of the largest lenders to faith and philanthropic organizations in the country), we're building the infrastructure that makes generosity frictionless at scale.Our Founding PrinciplesOverflow was founded on the belief that generosity transforms people and communities. Inspired by Proverbs 11:24 — "The world of the generous gets larger and larger" — we operate with integrity, stewardship, service, and excellence.How We WorkOverflow operates with a flexible work model. While there is no company-wide in-office requirement, some teams may establish in-person collaboration rhythms based on their function, goals, and team needs.We maintain offices in Los Gatos, CA and Birmingham, AL for team collaboration, coworking, meetings, and intentional in-person connection. Candidates should be comfortable participating in occasional in-person gatherings or team-specific onsite expectations, depending on their role and department.About the RoleWe're building our GTM engine from the ground up — and this role sits at the center of it. As our first Revenue Operations Manager, you'll own the systems, processes, and data infrastructure that connect Sales, Customer Success, Marketing, and Finance into one coherent revenue machine.This is a builder role. The foundation needs work — pipeline hygiene, process documentation, attribution rules, handoff playbooks — and you'll be the person who designs and instruments it. You'll work with GTM leadership to define how things should work, then build the systems and reporting that make sure they actually do. If you're energized by blank-slate problems and take ownership over outcomes (not just tasks), this is your seat.What You'll OwnGTM Systems ArchitectureOwn HubSpot end-to-end — lifecycle stages, deal structures, custom objects, attribution models, and integrationsDesign and maintain the full GTM tech stack (HubSpot, Monday.com, Make, and connected Finance tools) as a coherent system, not a collection of toolsEvaluate, onboard, and sunset tools as the company's needs evolvePipeline Integrity & ReportingBuild and enforce pipeline data standards so leadership can trust what they see in reportsBuild dashboards and recurring reports that track performance against targets set by leadership — pipeline health, conversion rates, renewal risk, expansion signalsSurface data and commentary that helps leaders and managers make informed decisions; own the system, not the strategySales Enablement & Rules of EngagementWork with Sales leadership to define lead attribution policies, deal ownership rules, and rules of engagement — then instrument them in HubSpot so they're enforced systematicallyDesign commission tracking infrastructure so managers have clean data to make crediting decisions; individual disputes are handled by managers, with your data as the source of truthBuild the outbound motion's operational backbone: lead routing, call disposition workflows, sequence tracking, and BDR performance dashboardsCo-create and maintain the GTM playbook with leadership — templates, sequences, follow-up SLAs, and escalation paths — and build reporting to monitor whether it's being followedCross-Functional Process AlignmentPartner with Sales and CS leadership to design clean handoff processes — define what "done" looks like at every transition, document it, and build reporting to monitor executionSupport GTM alignment by providing accurate, timely data and operational commentary; process exceptions and conflicts are owned by the...