BUSINESS ANALYSIS - DIGITAL-BA, CONSULTING - DIGITAL

The role requires a strong understanding of business processes, requirements management, stakeholder communication, and experience working with Dynamics 365 CRM/CE, Power Apps, Power Automate, Power BI, and related Microsoft technologies.

Key Responsibilities

• Collaborate with business stakeholders to understand and document business requirements, processes, and pain points.
• Conduct workshops, discovery sessions, and requirement-gathering meetings.
• Translate business requirements into functional specifications, user stories, process flows, and acceptance criteria.
• Analyze and recommend solutions leveraging Microsoft Dynamics 365 and Power Platform capabilities.
• Support solution design discussions with architects and technical teams.
• Create and maintain business process maps, BRDs, FRDs, user stories, use cases, and process documentation.
• Work closely with development and QA teams during implementation and testing phases.
• Facilitate UAT planning, execution, and stakeholder sign-off.
• Identify process improvement opportunities through automation and digital transformation initiatives.
• Support change management, training, and adoption activities.
• Ensure successful project delivery following Agile/Scrum methodologies.

Functional Skills

• Strong experience in Business Analysis and Requirements Management.
• Hands-on experience with Microsoft Dynamics 365 CRM/Customer Engagement modules.
• Good understanding of:
  • Sales
  • Customer Service
  • Marketing
  • Field Service (preferred)
• Experience in Power Platform:
  • Power Apps
  • Power Automate
  • Power BI
  • Dataverse
• Business Process Modeling and Gap Analysis.
• Experience in Agile/Scrum delivery methodologies.
• Strong stakeholder management and communication skills.

Technical Understanding

• Knowledge of D365 architecture and configuration capabilities.
• Understanding of Dataverse data models.
• Familiarity with integrations involving APIs, Azure Services, and Microsoft ecosystem.
• Knowledge of reporting and dashboard requirements using Power BI.
• Understanding of security roles, workflows, and business rules within Dynamics 365.

Preferred Qualifications

• Experience in enterprise digital transformation projects.
• Certifications such as:
  • Microsoft Certified: Power Platform Functional Consultant (PL-200)
  • Microsoft Certified: Business Analyst (PL-100/PL-900 preferred)
  • Dynamics 365 Functional Consultant Certifications
• Experience in Finance, Manufacturing, Retail, Energy, or Telecom domains is an added advantage.

Soft Skills

• Excellent analytical and problem-solving abilities.
• Strong client-facing and stakeholder management skills.
• Effective facilitation and presentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong documentation and communication skills.

Roles & Responsibilities Summary

• Requirement Gathering & Analysis
• Business Process Mapping
• D365 Functional Consulting
• Power Platform Solution Analysis
• User Story Creation & Backlog Management
• UAT Coordination & Stakeholder Engagement