Head of Brazil

Head of Brazil LocationNew York; São PauloEmployment TypeFull timeLocation TypeRemoteDepartmentMarketsAbout UsWe’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.Here’s a little more:Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and moreBuilt by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our missionTruly global team - 250+ people, 50+ nationalities, 50+ languagesGuided by our values - ownership, impact, humility, and heart - in deed, not just wordThe RoleAs the Head of Brazil, your role will be to develop and scale Taptap Send’s growth amongst the diaspora in key sender-side markets: US, Canada, UK and UAE to start.You will be excited to manage every aspect of growth in said markets: customer acquisition and retention strategy, pricing, product quality, customer experience, team development and coaching. You will have an acute “own it” mindset, equally obsessed with the experience of individual users as with iterating and optimizing scalable growth tactics and processes.You will have P&L ownership, delivering the growth and profitability targets for the Brazilian market. You will seek to establish TTS as the leading product/service for sending remittances to Brazil, whilst being the “face” of the market both internally and externally. Reporting directly into our Chief Commercial Officer, and building and leading a team of growth managers on the ground in sending markets, the role offers the chance to join an early-stage, high growth startup and to have a positive impact on the communities we serve.ResponsibilitiesEstablish a vision, strategy and execution plan for Brazil and all send and pay innLead the team on the ground to execute within collaboratively aligned timelinesManage every aspect of growth across the sending countries: customer acquisition and retention strategy, pricing, user rein-search, product quality, customer experience, team development and coachingReport to the executive leadership team on progress, insights and needs, leveraging operational prowess with a data-driven test-and-learn mindsetThink creatively on ways to unlock growth, improve profitability and increase brand awarenessHire, inspire, develop and retain top, diverse talentCollaborate closely with both internal and external stakeholders including the Customer Service, Finance, Tech, Legal, Financial Crime, Compliance, People Ops and moreBuild trust-based relationships with diaspora communities and commercial partners in the Brazil to increase brand awareness and unlock growth and unit economics improvementsMonitor, understand, and interpret specific growth, operational, and financial metrics to improve executionRecommend improvements to product experience based on market, competitor and customer insights and feedbackRequirementsStrong preference to be based in São Paulo (Brazil), New York or Mexico.Ability to travel internationally periodically and...