Superviseur des opérations-Commercial/Operations Manager-Commercial

Why WM Canada?

People are the driving force behind everything we do. 

From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada. 

Whether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada.

We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within.

Lead people. Drive results. Make an impact.

At WM Canada, leadership is about more than managing operations.

It's about building teams, developing talent, driving performance and delivering services that communities rely on every day.

As a leader, you'll have the opportunity to influence business outcomes while creating an environment where employees can thrive.

What you'll do

Develop high-performing teams  
Create a culture built on safety, accountability, collaboration and continuous improvement.

Drive operational excellence  
Lead performance across safety, service, employee engagement and financial results.

Shape what’s next  
Support strategic growth initiatives, operational innovation and long-term business success.

Make decisions that matter  
Lead with autonomy while leveraging the resources and expertise of a North American industry leader.

Build the next generation of leaders  
Coach, mentor and develop employees to help them reach their full potential.

What you'll gain

• Continued leadership development opportunities 

• Employee share ownership opportunities 

• Retirement savings support 

• Flexibility and a trust-based leadership culture 

• The ability to influence meaningful business outcomes

Why leaders choose WM

Because they have the opportunity to lead large, impactful operations, develop exceptional teams and help people build rewarding careers.

Lead where your decisions make a difference.

Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

Shift/Schedule: Monday to Friday with rotating start times beginning at 5am.

Essential Duties and Responsibilities
 

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Qualifications 

A. Required Qualifications 
 

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Legally eligible to work in the country where the position is located
• Valid Driver's License Upon Hire

B. Preferred Qualifications 
 

• Experience supervising broker drivers would be considered an asset
• Successful completion of the WM Operations Manager Trainee program would be considered an asset

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected base pay range for this office/on-site position is $80,000 - $85,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. This position is for an existing vacancy. In addition, this position is eligible for bonus.

Benefits 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.