Tenant Engagement Manager

As the Tenant Engagement Manager, your role will be to elevate the tenant experience and market the asset to tenants by curating workplace experiences, fostering community and increasing building activation. You will support the team in executing deliverables and customer service to our tenants and the client.

Essential Duties and Responsibilities

• Work with the engagement team to create and execute branded events designed to amplify owner and tenant value systems, foster an environment focused on community and connection, promote health and wellness, and develop time-saving convenience services.
• Skilled in employing an entrepreneurial spirit to purchase, style, and maintain trending event décor and equipment.
• Develop an understanding of ownership and tenant value systems, brand, tenant ESG initiatives, and return to office plans.
• In collaboration with leasing teams, have a working knowledge of building comps, understanding of competitor programming and amenities, and research perspective tenants to design a tailored tour experience.
• Creating and maintaining a Tenant Engagement budget for the budget year and track expenses appropriately.
• Manage engagement expenses, vendor invoicing, expense reporting, and client invoicing. 
• Assist in building a sense of culture across the property team, promote employee engagement, and engage in national training.
• Implement then modify programming based on captured data to demonstrate tenant engagement’s quantified impact by analyzing marketing strategies, analyzing building app data, completing required reporting, and setting targets for milestones.
• Review, prepare, and present impact reports/surveys/presentations as needed to program director, asset managers, and colleagues, both internally and externally. 
• Cultivate and sustain positive connections with local businesses and vendors, non-profits, and community outreach programs in an effort remain good stewards of our local neighborhoods.
• Serve as the point of contact for tenant mov-ins/move-outs, building technology liaison, tenant event requests, and VIP visits.
• Ability to think strategically to scale tenant engagement programming.
• Support and coordinate meeting logistics with tenant contacts to including managing digital booking methods.
• Document and escalate maintenance and facilities issues through the proper channels.
• Learn basic AV troubleshooting and be able to help clients connect to the installed in room systems seamlessly.

Qualifications

• A Bachelor’s degree – Communications, Hospitality, Retail, Travel or Marketing; or industry related curriculum, with work experience in the meeting planning industry preferred (Hotel, convention center, corporate or association).
• Minimum 1+ year of experience in meeting/event planning in government, corporate, or hotel and convention services.
• Strong written and verbal communications skills. Ability to understand and carry out industry specific written and oral direction. Positive, innovative approach to problem solving. Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization.
• Ability to work independently as a project leader and as a team member. Ability to relate well with others even while working at a distance without the benefit of personal contact. Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through.
• Ability to exercise judgment and discretion is critical to success. Must be professional at setting priorities and coping with competing demands.
• Exceptional customer service and hospitality
• Self-motivation and proactivity
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Participates in monthly building walks and tenant visits. Infrequent travel required.

Pay Range$50,000—$55,000 USD

Why Lincoln? 

At LPC you will be supported by a national firm where an entrepreneurial mindset is encouraged. You will be encouraged to explore your potential through training programs, mentorship, exciting work, fast-paced assignments, and an environment of constant learning and dedication to results. Our benefits package includes medical, dental, and vision insurance, 401(k), and paid time off. 

About Lincoln Property Company

Lincoln Property Company (“Lincoln”) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, sports and entertainment, and mixed-use properties, throughout the United States, the United Kingdom, and Europe. Lincoln’s combined management and leasing portfolio on behalf of institutional clients includes more than 720 million square feet of commercial space. For more information, visit: www.lpc.com.

 

Benefits: 

Lincoln Property Company offers eligible employees a comprehensive benefits package that may include:

• Medical insurance
• Dental insurance
• Vision insurance
• Company-Paid Life insurance
• Company-Paid Long Term Disability
• Accidental Death & Dismemberment (AD&D) coverage
• 401(k) retirement savings plan, Traditional and Roth, with applicable eligibility requirements
• Flexible Time Off (FTO) or vacation benefits, depending on position classification
• Paid sick leave and other legally required leave programs
• Employee assistance and wellness programs where available
• Company-paid holidays
• Additional voluntary benefit offerings that may vary by location and position

Benefit eligibility, coverage levels, waiting periods, and plan provisions are governed by the applicable plan documents and Company policies and may be modified from time to time at the Company's discretion.

 

Healthcare Benefits Notice: Eligible employees may participate in Company-sponsored medical, dental, and vision benefit plans. Additional details regarding available healthcare benefits will be provided during the hiring process and upon employment eligibility.

 

Equal Employment Opportunity- Lincoln Property Company is an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and business needs. Lincoln does not discriminate against applicants or employees on the basis of race, color, religion, creed, sex, gender, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, military or veteran status, reproductive health decision-making, or any other status protected by federal, state, or local law. Applicants and employees may raise concerns regarding discrimination, harassment, accommodation, or retaliation without fear of reprisal.

 

Compensation- Lincoln Property Company is committed to pay transparency and equitable compensation practices. The salary or hourly pay range for this position has been established based on market data, job responsibilities, internal equity, geographic location, experience, education, certifications, and other job-related factors. Actual compensation may vary within the posted range based on these considerations. Certain positions may also be eligible for discretionary bonuses, incentives, commissions, or other forms of compensation where applicable.

 

Reasonable Accommodation: Lincoln Property Company is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application, interview, and employment process. If you require an accommodation to participate in the job application or interview process, or to perform the essential functions of a role, please contact Human Resources at hr@lpc.com. Requests for accommodation will be treated confidentially to the extent permitted by law.

 

Work Authorization/ E-Verify- Lincoln Property Company participates in E-Verify. All offers of employment are contingent upon the candidate providing valid authorization to work in the United States. Lincoln Property Company does not sponsor employment visas, including H-1B, for this position at this time.

 

Background Check- Employment offers are contingent upon the successful completion of a background investigation, which may include verification of prior employment, education, criminal history, and other checks as permitted by applicable federal, state, and local law. The nature and scope of background checks may vary by role and location. Certain roles may require additional screening based on duties (driving history (MVR), financial background check, etc.)

               

Health and Safety- Lincoln Property Company is committed to maintaining a safe and healthy work environment in compliance with all applicable federal, state, and local occupational health and safety regulations, including OSHA requirements. Certain roles may have specific health, safety, or physical requirements that will be communicated during the hiring process. Employees may be required to wear personal protective equipment (PPE) or comply with site-specific safety protocols depending on the nature of their assignment.  

 

Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.