Battery Field Technician

All Jobs  >  Battery Field Technician Concentric LLC Apply Battery Field Technician Everett, WA Apply Job Type Full-time Description Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.Job SummaryThe Field Technician, Motive Power, is responsible for inspecting, maintaining, and repairing motive power equipment. This position conducts basic troubleshooting, field and shop repairs, and responds to customer needs. This position reports to the Regional Service Manager and does not have any direct reports.Key Job Responsibilities:Reliable attendance and punctuality.Work safely, follow all safety regulations, including site specific safety regulations established bycustomers.Perform routine preventative maintenance.Coordinate problem resolution with Technical Support, Customer Service, Sales, and otherpersonnel to expedite repairs.Travel to other branches or sites, as required, to assist with product installation, removal orrepairs (some overnight travel will be required).Comply with company policies and procedures. These include but are not limited to warranty,safety, environmental, OSHA, DOT and Hazmat.Build strong relationships with customers.Take ownership of all company assets, including but not limited to vehicles, inventory, tools, andequipment.Troubleshoot battery and charger systems.Perform repairs at customer locations and Concentric shops.Respond to client needs in a timely manner, while applying great customer service.Complete all service orders, PM worksheets, timecards, expense reports, and any documentationas required, in an accurate and timely manner.Work independently or with a team in a professional manner.Other duties as assigned by supervisorKey Performance Measurements:A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.Exercises a high degree of time management skill, resulting in greater than 90% time billable to customers.Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.Other key performance measurements as determined by the direct supervisor. Requirements High School or GED required.Certification from a technical school focused on electrical, mechanical repair or batterymaintenance preferred.Associate degree from an approved two-year college or university, preferred or equivalentexperience.Must be able to pass a background check and drug screen.Possess a valid driver’s license, CDL a plus but not required.May be required to pass additional requirements under the Department of Transportation (DOT).Working knowledge of basic AC and DC electrical/electronic theory.Strong communication, problem solving, and analytical skills.Ability to organize his/her own work and work independently, with limited supervision.Ability to work with individuals from diverse backgrounds and with diverse needs, and acrossremote offices.Ability to clearly articulate ideas (both written and verbal) to both internal and external customersand to listen effectively to...