Candidate should have analytical skills.
F&A (Insurance) collections background is essential.
OTC(AR) Experience required.
Past work experience of SAP ERP will be of weightage advantage.
Good working knowledge of Microsoft Excel
Ensure that the guidelines are followed as per standard procedures.
Open to feedback.
Quality monitoring & review of accounts
Allocation of accounts as per the guidelines
Ensure timely closure of accounts.
Ensure that the quality of the transactions is in compliance with predefined parameters.
Ensure adherence to Company Policies and Procedures
Ensure fair methods are used to collect outstanding balance on the account.
Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns.
Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
Prepare reports of the accounts assigned to the team.
Preparing business review templates for performance review
Possesses necessary knowledge of business concepts to effectively perform the job.
Effective negotiation skills
Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
Commits to achieving specific objectives and takes ownership for accomplishing them.
Effectively balances quality, customer service and productivity standards.
Make calls to the customer for collection or payment details.
Graduation or above