Care Coordinator, Home Healthcare
Location:
Mississauga, ON - Creditview Rd (VA HO) - Respiratory therapy

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.
Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.
Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?
How will you CONTRIBUTE and GROW?
The Care Coordinator provides customer support by placing outbound calls pertaining to Sleep Apnea treatments and other respiratory services. As necessary, contacting referral sources, insurances and customers to obtain further information to update and complete the electronic patient file. The incumbent will carry out all responsibilities while promoting Air Liquide Healthcare’s safety and quality practices.Identify customer needs, clarify information, research issues and provide resolutions
Create and update customer electronic files for Customer Management and scheduling systems
Maintain client confidence and protects Air Liquide Healthcare’s operations by keeping information confidential
Maintain integrity of client file information by electronically documenting both written and verbal correspondence
Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers
Respond to Sleep health customer service inquiries providing appropriate solutions
Handle customer complaints; receiving and reporting incidents in the electronic systems
Troubleshoot Sleep Apnea equipment malfunction calls and where necessary escalate calls to designate
Actively promote related products and provides solutions to client needs
Conduct outbound calls as required to complete or update client files
Responsible for getting insurance approvals for subscriptions, following up with customers on RePAP, ReSupply or sleep initiations
Maintain knowledge of products, services and policies
Performs other Customer Service related activities as required
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Are you a MATCH?
High School Diploma
Background or experience in Customer Service/Medical Office preferred
Google Docs, Sheets, Gmail applications and Microsoft applications
Keyboarding Skills (+45 wpm)
Strong experience with data management
Marketing and Sales skills are an asset
Bilingual is an asset
Additional Information
Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement.
Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.