Application Support Specialist – Market Data & Trading Systems (m/f/d)

Skip to main contentEnglishEnglishBack to all jobsApplication Support Specialist – Market Data & Trading Systems (m/f/d)BerlinFull-timePermanent employeeApply for this jobCompany DescriptionSince its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.Service Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident management, and global market checks. The team supports our business, development, and DevOps departments across all mission‑critical environments, ensuring reliable 24/6 operational coverage.Job OverviewWe are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support and enhance our proprietary index and market‑data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence.This role is ideal for someone who thrives in fast‑paced environments, understands front‑to‑back trade flows, and can lead technical resolution, real‑time monitoring, incident handling, and projects with confidence.Your TasksProduction Support & Incident ManagementProvide L1/L2 support for mission‑critical index, market‑data, and trading‑related applicationsMonitor distributed Linux systems, analyse logs, and resolve real‑time production issuesLead incident management, coordinating with global tech and business teams, and driving root‑cause analysisEnsure SLA‑compliant resolution and maintain high platform availabilityManage change, release, and deployment activities following ITIL best practicesTechnical Troubleshooting & Platform StabilityTroubleshoot issues across market connectivity, data feeds, APIs, and distributed systemsSupport financial, business, development, and data teams with application and data‑related inquiriesAnalyse and modify complex SQL datasets, log messages, and system behaviour to identify and resolve issuesExecute database modifications and optimise complex queriesStakeholder CollaborationAct as a primary contact for business users across Hong Kong, Frankfurt, and TorontoServe as incident manager in real time, covering operations, escalation, resolution, communication, and documentationTranslate business requirements into technical actions and platform enhancementsLead projects end‑to‑end independentlyDocumentation & Knowledge ManagementDocument procedures, troubleshooting guides, and best practicesMaintain operational runbooks and support documentation Continuous Improvement & LeadershipIdentify opportunities to improve monitoring, workflows, and support processes proactively and independentlyMentor junior support staff and contribute to a culture of operational excellenceYour ProfileExperience & Domain Knowledge5+ years in application/technical support within financial markets, trading platforms, or market‑data systemsStrong understanding of front‑to‑back trade flows and market connectivityExperience supporting technical real‑time trading, market‑making, risk, or market‑data systemsTechnical SkillsStrong Linux expertise (shell, troubleshooting, performance analysis)Strong SQL across major RDBMS (Oracle, PostgreSQL, SQL Server)Experience with monitoring stacks (ELK, Kibana, Grafana, Alerta)Familiarity with APIs, job schedulers, and distributed systemsKnowledge in Bash/Python scripting for automation and data analysisKnowledge of cloud platforms (AWS/Azure) is a plusProcess & Soft SkillsStrong incident, change, and release management experience (ITIL)Ability to lead high‑pressure production incidents with calm and clarityExcellent communication skills in English;...