Specialist - HR Shared Services 4A

Specialist - HR Shared Services

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities

• Work independently within established processes and guidelines, selecting appropriate methods and tools to achieve business objectives.
• Identify opportunities to improve work processes, systems, and operational efficiency, leading implementation initiatives with management approval.
• Provide recommendations that support effective allocation and management of financial and organizational resources.
• Lead, coach, mentor, and train team members and new employees across Human Resources functional areas, including compensation, benefits, staffing, employee relations, organizational development, and HR operations.
• Support work planning by helping establish priorities, assigning responsibilities, and coordinating project timelines to ensure successful execution.
• Contribute input to employee performance evaluations and ongoing development.
• Lead and manage short-term HR projects, ensuring objectives, deliverables, and deadlines are achieved while aligning initiatives with business strategies.
• Develop and present recommendations based on project outcomes to support organizational goals and business needs.
• Resolve complex, non-routine HR inquiries by applying analytical thinking, sound judgment, and problem-solving skills.
• Analyze trends, metrics, and data from HR reporting systems and other sources to identify issues, develop insights, and recommend solutions.
• Exercise independent judgment in resolving complex situations that may require research and approaches beyond standard procedures.
• Provide guidance, direction, and subject matter expertise to teams, influencing the effectiveness of multiple work groups and cross-functional initiatives.
• Partner with stakeholders across departments and locations to support HR programs and business objectives.
• Manage the full-cycle recruitment process for hourly and salaried positions, including candidate sourcing, screening, interviewing, and selection recommendations.
• Coordinate and facilitate employee onboarding and orientation programs.
• Respond to compensation-related inquiries and provide guidance on salary administration and compensation practices.
• Participate as a subject matter expert in specialized HR programs or Centers of Expertise.
• Advise employees and managers on HR policies, procedures, and best practices.
• Conduct salary reviews and provide market-based compensation recommendations.
• Develop, update, and maintain employee handbooks, HR policies, and related documentation.
• Design, implement, and continuously improve learning, training, and employee development programs.
• Administer compensation and salary management programs in accordance with organizational guidelines.
• Maintain strict confidentiality while handling sensitive employee and organizational information.
• Ensure compliance with applicable labor laws, regulatory requirements, company policies, ethical standards, and internal governance practices.
• Build effective relationships with managers, leaders, and cross-functional stakeholders by providing professional HR guidance and support.
• Communicate complex HR information clearly and effectively, using strong influencing and stakeholder management skills to balance diverse perspectives.
• Participate in organizational initiatives and continuous improvement efforts while maintaining high standards of quality, professionalism, and compliance

Qualifications

Bachelors - HR/Industrial Relations, Bachelors - Human Resource Management, Bachelors - Psychology, Masters - Business Administration, Masters - Human Resource Management

Certifications

Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI), SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Required Skills

Collaboration Tools, Employee Experience, Employee Lifecycle Management, Exit Management, HR Reporting, Human Resources Operations, Lean Six Sigma (LSS), Modernizing Operations, Onboarding, Oracle HR Help Desk, Personal Effectiveness, Query Manager

Language

English (Required)

Language Proficiency -

Intermediate - B1

Additional Job Location -

Job Type

Regular

Master Skill List -

HR Shared Services

Remote Type -

Hybrid

Work Shift -

Day Job (Costa Rica)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.