Trust & Safety Instructor Analyst - Bilingual: Arabic/English
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
You will be responsible for training Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
As a Trainer, you will
Key Responsibilities:
Facilitate new hire training with a high level of engagement with the Operations Team
Follow objectives and client standards for job readiness goals
Facilitate on-floor training to bridge product knowledge and skill gaps
Undertake projects to improve our training processes
Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction
Own training processes with a high level of accountability keeping in mind the internal as well as external stakeholders
Participate in process calibration sessions with clients and cross vendor
Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-job and classroom training
Stay up to date with product and process updates. Have a data-centric approach to problem-solving.
Note- The training content could be sensitive or of a graphic nature.
Manage Training batches of 5 to 25 headcount per training schedule
Lead training projects
Deliver process/product/policy training in classroom/online environment
Develop and deliver training courses for different trainees/markets/products
Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy
Lead all Process RCA and build training plan to deliver
Track and report all training activities of new batches
Participate/lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions
Work with business team to achieve top performance, including group coaching, bottom performers identification and training
Role Requirements:
This is an onsite role
Must be open to working in a 24/7 environment
Must be willing to work a rotational schedule
Must be fluent in Arabic
Basic Qualifications:
Minimum of 1 years’ experience in content moderation
Minimum of 1 years' experience in coaching and/or training
Must be fluent in Arabic
Professional Qualifications:
Strong coping, emotional resilience, and stress-management skills.
Excellent comprehension and communication skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail, critical thinking and decision making skills
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 07/31/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $70,350 to $103,100
Cleveland $44,500 to $82,500
Colorado $57,800 to $89,100
District of Columbia $51,200 to $94,900
Illinois $44,500 to $89,100
Maine $45,350 to $75,900
Maryland $48,100 to $89,100
Massachusetts $48,100 to $94,900
Minnesota $48,100 to $89,100
New York $66,300 to $103,100
New Jersey $51,200 to $103,100
Virginia $44,500 to $94,900
Washington $80,200 to $94,900
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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