Sea Logistics Operational Care Specialist, Export

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

The Operational Care Specialist is responsible for ensuring that our internal customers’ experience is a positive one each and every time they engage with the Operational Care Center (OCC). Specifically, the Operational Care Specialist is part of a team within OCC, who are responsible for direct interaction with Customer Care Locations (CCL), proactive customer service, problem solving, follow up, interaction with our customer service colleagues.

 

• Process shipment documentation with a high degree of accuracy and compliance, ensuring end-to-end visibility and seamless execution throughout the shipment lifecycle.
• Manage customer-specific requirements by proactively monitoring priorities, responding to inquiries, and delivering timely solutions through multiple communication channels.
• Partner closely with the Customer Care Lead (CCL) to support customer commitments by analyzing KPI performance, identifying opportunities for improvement, and contributing to corrective and preventive action plans.
• Collaborate with cross-functional teams to drive the adoption and utilization of automation solutions within Operational Care processes, enhancing efficiency and service quality.
• Maintain the integrity of customer information across core operating systems by coordinating Business Profile creation, updates, and ongoing maintenance, while ensuring customer Wiki pages remain accurate, current, and comprehensive.
• Foster strong internal partnerships to support operational excellence, deliver a superior customer experience, and drive continuous process improvement.

 

What we would like you to bring

• 1+ years of experience in freight forwarding, supply chain, or Sea logistics
• Basic understanding of logistics operations and regulations, with willingness to learn Healthcare & Perishables requirements
• Proficiency in Microsoft 365
• Ability to work with logistics systems, dashboards, and data to support daily operations
• Strong analytical and problem‑solving abilities
• Excellent communication and conflict resolution skills
• Highly organized with strong decision‑making capabilities
• Ability to work effectively under time pressures in a fast‑paced environment

 

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1

 

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. 

 

 

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers. 

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.