Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
POSITION SUMMARY
The Sr Sales Manager is responsible for the successful leadership, development, and performance of a team of mortgage loan originators in a high-volume call center environment. In addition to all traditional Sales Manager duties, the Senior Sales Manager serves as a strategic thought leader, contributing to organizational improvement, cross-functional collaboration, and broader company initiatives.
DIRECT REPORTS (For Comp reference only; section not to be included in Workday JD)
List what positions report into the role.
Mortgage Consultants
DESCRIPTION
Essential Functions, Duties, and Responsibilities
Team Leadership & Coaching
Manage loan originator performance, motivation, scheduling, training, and policy adherence.
Conduct advanced coaching sessions, call reviews, and skill development workshops.
Set clear expectations around sales activities, client engagement, and conversion standards.
Drive a high-performance culture rooted in accountability, ethics, and excellence.
Pipeline Management & Production
Review team and personal pipelines daily/weekly to ensure production targets are met.
Maintain personal loan production as assigned.
Ensure accurate forecasting, disciplined follow-up, and strong file quality.
Compliance & Quality Control
Ensure all loan presentations, terms, and rates align with Newrez and regulatory guidelines.
Maintain full adherence to Newrez Code of Conduct.
Conduct periodic compliance audits and reinforce best practices.
Customer Experience Management
Resolve escalated customer concerns quickly and professionally.
Coach loan originators on communication standards and expectation-setting.
Recruitment & Talent Development
Recruit, interview, and select high-quality mortgage loan originators.
Mentor developing talent and support succession planning.
Deliver structured onboarding and training sessions.
Cross-Functional Collaboration
Partner with Operations to ensure production flow, quality, and efficiency.
Work with Regional leadership to support team and center-wide objectives.
Participate in corporate working groups and strategic initiatives.
Qualifications and Education Requirements
6-8 years Loan Consultant experience.
Minimum 5 years in the mortgage industry.
Minimum 6 months in a Newrez management or senior leadership role.
Proven success mentoring, coaching, and elevating Mortgage Consultants.
Experience in call-center or high-volume phone/internet sales environments.
Skills, Abilities, and Knowledge
Strong leadership presence with the ability to inspire and influence.
Advanced coaching skills with a track record of improving performance.
Detail-oriented with strong time management and follow-through.
Data-driven decision-making and pipeline analysis capability.
Excellent communication and persuasive selling skills.
Ability to delegate effectively while maintaining high accountability.
Work Environment and Physical Requirements
Working on-site at assigned office location.
Regular and punctual attendance adhering to schedule established by leadership.
Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
Sedentary work in a stationary position at a cubicle for prolonged periods of time.
Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
Additional Information
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Employees and applicants acknowledge that this is not a remote role. Individuals in this role are required to be on-site to complete essential job duties, absent extenuating circumstances.
Additional Information:
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez
We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits:
We offer benefits, programs, and perks that support you in every aspect of your life.
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW:
Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.