Senior Executive
- Full-time
- Career Site Team: Customer Success
Job Description
We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. In this role you will execute projects with limited supervision by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations.
Responsibilities
- Drive client satisfaction by providing insights and actionable recommendations through Business Issue Analysis
- Develop strategic understanding of industry trends, competition and opportunities of Nielsen
- Discuss analysis design to best answer client questions with Client Business Partner with the support of a Senior team member
- Manage internal stakeholders, for example the Global Report Center Team, BI, Customer Support to best deliver on clients’ requirements
- Drive client value to help achieve agreed revenue and client satisfaction targets
- Introduce additional NielsenIQ services, where appropriate, to meet client needs
- Drive NPS (Net Promoter Score) and client satisfaction
- Drive cross market collaboration within NielsenIQ and client where appropriate
About you
- Highly motivated, self-directed, pro-active & possess a driven personality capable of working within tight deadlines or agile environment
- Resourceful, inquisitive and excited about new technologies
- Generates ideas for improvements, doing things differently, constructively challenge status quo
- Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
- Unflagging attention to detail & demonstrated commitment to the accuracy and completeness of the information
Qualifications
- University degree in Marketing, Mathematics, Statistics or other related fields is a must, preferred Postgraduate
- 2-3 years of working experience in Market Research
- Knowledge of using advanced Excel, Powerpoint, Power BI or Tableau would be an advantage
- Strong analytical mind and excellent numerical skills
- Strong communication skills & visualization skills – interested in storytelling techniques
- High level of client service skills and understanding of growth and brand strategy
- Business acumen and good knowledge of the market dynamics
- Comfortable working in a digital-enabled environment
- Fluent in spoken and written English
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
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