Deputy Manager_MDM Intune Support Specialist _Pune

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a knowledgeable and service-oriented individual to provide Level 2 operational support for enterprise mobile devices managed through Microsoft Intune. This role focuses on ensuring device availability, compliance, and timely resolution of incidents for iOS and Android environments. The individual will work within defined processes and escalation paths, supporting large-scale enterprise mobility operations and contributing to stable, compliant device services. ## What you will do * Provide Level 2 support for Intune-managed iOS and Android devices, addressing device, application, email, VPN, and connectivity issues. * Support device enrolment, de-enrolment, retirement, and wipe activities across the device lifecycle. * Configure and deploy standard Intune profiles, compliance policies, and configuration policies in line with approved runbooks. * Support application deployment and remediation for managed, store, and line-of-business applications, coordinating with application teams where required. * Handle incidents, service requests, and change tasks within agreed service levels using ITSM tools. * Track recurring issues, perform basic root cause analysis, and prepare operational and compliance reports. * Escalate complex or unresolved issues to Level 3 or customer teams in line with defined RACI and escalation paths. ## Who you are * An individual with 4–6 years of hands-on experience supporting Microsoft Intune MDM environments in an operational role. * Confident in troubleshooting and supporting Android Enterprise and Apple iOS device management scenarios. * Experienced in device and user lifecycle management, including compliance and configuration profiles. * Familiar with ABM and Managed Google Play from an operational perspective. * Comfortable working within ITIL-based support environments, using ticketing tools such as ServiceNow or equivalent. * Analytical, organised, and able to prioritise tasks independently while collaborating effectively with wider teams. * Willing to work within business-hours support models with on-call participation for priority incidents. ## Not a Perfect Fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What’s in it for you * Exposure to large-scale enterprise mobility environments supporting 10,000+ devices. * The opportunity to work with established runbooks and processes within a mature global IT operations landscape. * Collaboration with diverse technical and business teams across...