Data Center Technician

Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption. Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance. Assists and provides guidance to other technicians to complete challenging or complex tasks. Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training. Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work. Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities. Embodies our culture and values. Deployment, Installation & Decommissioning Rack, stack, cable, label, and install servers, storage, and network equipment. Execute hardware deployments, upgrades, refreshes, rebuilds, and decommissioning activities following established procedures. Verify power, network connectivity, asset tagging, grounding, staging, cabling, and labelling requirements before and after execution. Perform diagnostics and troubleshooting to identify root causes of hardware issues. Follow all safety, security, operational, and change-management procedures. Conduct post-execution quality checks to ensure compliance with deployment standards, network design requirements, and safety protocols. Handle data-bearing devices in accordance with security and data protection policies. Maintain accurate documentation, ticket updates, and timely closure of work activities. Communicate, report, and escalate incidents through established operational channels. Datacenter Technician (DCT) - Job Description Role Overview The Datacenter Technician (DCT) is a hands-on operational role responsible for deploying, maintaining, troubleshooting, and repairing datacenter IT hardware. DCTs ensure servers, network devices, and related infrastructure operate reliably, securely, and within defined service levels. Collaborate with Operations Managers, Inventory & Asset teams, CETs, Engineering teams, and vendor partners to support daily operations and large-scale deployments. Provide support and guidance to other technicians during complex tasks and operational activities. Actively participate in team meetings, knowledge sharing, and continuous improvement initiatives. Experience supporting data center, server, storage, or network hardware environments. Performed Structured Cabling tasks. Strong troubleshooting and problem-solving skills. Ability to follow documented processes and work safely in a mission-critical environment. Effective communication and teamwork skills. Ability to work non-standard hours, including shifts, weekends, and holidays, based on business requirements. 100% onsite role. Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility, 2+ years' experience supporting IT equipment or related technology. Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC). This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.