Support Services Specialist 12-months contract
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About this opportunity!
We are now looking for a Support Services Specialist, to be part of the team who assures the connection between Ericsson’s suppliers and business units responsible for acquisitions and invoice and payments management as well as payments and applications used in the purchasing and payment process. Through professional consultancy and subject matter expertise, the employee will support the Sourcing community with operational and analytical knowledge and skillsets. Determined contract period of 12 months.
What you will do:
\- Be responsible for the timely execution of all tasks according to job description and the instructions received from the manager and Team Coordinator. \- Act as the first point of contact for suppliers and Ericsson employees working in relation with Ericsson’s suppliers, via all means of communication available. \- Ensure good collaboration with team members and all supporting functions across the company. \- Work closely with all support functions to ensure critical cases are solved correctly \- Ensure that all documents/ presentations requested are created according to indications received and are delivered timely. \- Handle inquires by taking following actions: receive inquiries by email / chat, using computerized systems to access the details of customers. \- Be responsible of Incident Management within ITIL Framework by taking following actions: prioritize high severity or escalated tickets, follow-up pending tickets. \- Assure Quality Control in key areas by taking following actions: understand the purpose of quality control, provide necessary support as required. \- Have the integrity to respect private and confidential information by taking following actions: understand the responsibility in data security, analyze sensitive information and ensure it is secure.
You will bring:
\- Graduate in Economic, Accounting and similar career \- Previous experience in support service and call center environment at least 1 year \- High level English Skills \- Additional language skill: Italian, Spanish, Portuguese or Chinese \- SAP would be a plus \- AI knowledge would be a plus \- Understanding the Purchase to Pay process would be a plus \- Very good communication skills; attention to details; analytical skills; positive attitude; flexibility and adaptability; integrity and responsibility; fast learner; creativity; result oriented attitude; \- Customer oriented attitude \- Team work
Here are some of our benefits:
• 25 + vacation days and additional 2 days off per year for personal time; • Flexy time and hybrid ways of working • Medical subscription for you and your close family; • Life and accidents insurance coverage; • Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others); • Short and long term variable pay plans available company wide;
Other programs:
• rewards and recognition program to appreciate and be inspired by others; • refer a friend and choose to work with those close to you; • internal communities of CSR Volunteers and sports teams; • Learning platforms and programs to develop your skills, as well as curated external content from various libraries.