WW Partner Ecosystem - Platforms & Tooling Lead

Skip to content IBM < Back to search results WW Partner Ecosystem - Platforms & Tooling Lead Heredia, Heredia, Costa Rica Professional Email X LinkedIn Apply now Your role and responsibilities As a Platforms & Tooling Lead, you will be responsible for defining, proposing, implementing, managing, optimizing, and evolving the technology platforms that support partner and select segment (i.e. Select Territory & Select Horizon) engagement, operational execution, and business growth.You will drive AI innovation through integration, automation, and process improvements across multiple systems while ensuring platform stability and business alignment.  Additionally, you will ensure the right tools are in place, integrated, adopted, and delivering value.  Your primary responsibilities will include:* Manage platforms and tools to build 360 partnership view of Expert Labs Ecosystem Partners* Align, implement, and manage AI productivity tools,  partner portal / tool integration, Fieldglass, Sirion, Conga, Partner Asset Mgmt, Ariba, etc. * Support integrations between business systems. * Resolve operational platform challenges. * Improve user experience and adoption via global education and enablement.* Collaborate with business and technical teams to identify next generation of innovative tools.* Support the resolution of business partner PO, invoicing, work order issues, etc. as needed.* Analyze and optimize end-to-end process and time from signing to work order request working in close collaboration with Expert Labs Governance Lead* Special projects as assigned. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Proven hands on experience managing enterprise business applications, operational platforms, or business systems.Experience with CRM, ERP, procurement, supplier management, or partner management platforms.Experience defining business requirements and leading platform enhancement initiatives.Experience leading business process automation and digital transformation initiatives.Ability to collaborate with technical teams on system integrations, workflow design, and solution architecture.Understanding of API integration concepts, data flows, and enterprise system connectivity.Experience operating in a global matrix organization with cross-functional stakeholders.Strong analytical, troubleshooting, and process optimization capabilities. Preferred technical and professional experience Salesforce, PRM, Fieldglass, Ariba, Sirion, Conga, ServiceNow, or similar enterprise platforms.Experience with low-code/no-code automation platforms (Power Automate, Blurprism, etc.).Experience implementing AI-enabled workflows, productivity tools, or GenAI business solutions.Knowledge of enterprise architecture frameworks and integration best practices.Experience supporting SaaS, Consulting Services, or Partner Ecosystem organizations. ABOUT BUSINESS UNIT IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting...