Field Service Engineer II - Gas Detection

The Field Service Engineer II – Gas Detection will be working within the Industrial Automation business unit, specifically the Service Team, providing advanced customer support, technical expertise, and field service execution for gas detection systems. This individual serves as a trusted technical resource and the face of Honeywell, partnering with customers and internal organizations to resolve complex technical issues, support system commissioning, and ensure optimal system performance.

In this role, you will provide advanced field service support, troubleshoot complex hardware and software issues, and deliver technical guidance to customers and field technicians. You will engage directly with customers to ensure the safe, reliable, and efficient operation of Honeywell gas detection solutions while supporting preventive maintenance, system upgrades, and lifecycle services. This position is located in San Mateo, California (Bay Area).

You will drive the timely identification, investigation, root cause analysis, and resolution of advanced technical issues while maintaining a strong focus on quality, responsiveness, and customer satisfaction. You will collaborate closely with Engineering, Technical Support, Sales, and Product Management to improve service delivery, share technical knowledge, and support the continuous development of the field organization. You will also contribute to technical documentation, best practices, and field training initiatives to strengthen overall team capability.

Key Responsibilities

• Install, commission, troubleshoot, repair, and maintain Honeywell gas detection systems and related equipment. 
• Perform advanced diagnostics on hardware, software, networking, and field devices to resolve complex customer issues. 
• Provide direct technical support to internal and external customers while ensuring high levels of customer satisfaction. 
• Investigate, analyze, and resolve technical issues through effective root cause analysis and corrective actions. 
• Serve as the primary liaison between Field Service, Technical Support, and Engineering for advanced issue resolution. 
• Perform preventive maintenance, system upgrades, calibrations, and lifecycle service activities. 
• Provide timely, detailed, and accurate service reports, documentation, and customer communications. 
• Lead or support commissioning, startup, and acceptance testing activities. 
• Demonstrate the ability to independently manage complex service assignments and customer escalations. 
• Mentor and provide technical guidance to Field Service Engineers and technicians as needed. 
• Interact effectively with customers, contractors, engineering teams, and cross-functional Honeywell organizations. 
• Maintain a strong commitment to safety, quality, and Honeywell operating procedures. 
• Travel to customer sites as required throughout the assigned territory. 

YOU MUST HAVE

• Associate degree in Electronics, Engineering Technology, Instrumentation, HVAC, Fire Alarm Systems, or a related technical field; OR 3–5 years of equivalent hands-on field service experience; OR completion of military technical training with 3–5 years of applicable field service experience. 
• 3+ years of field service experience supporting industrial automation, gas detection, instrumentation, HVAC controls, fire alarm systems, or related industrial equipment. 
• Strong troubleshooting experience with electrical, electronic, hardware, software, and networking systems. 
• Experience using Microsoft Office Suite, including Excel, Word, SharePoint, and PowerPoint, for documentation, reporting, service tracking, and communication. 
• Valid driver's license and ability to travel to customer sites as required. 

WE VALUE

• 5+ years of field service, technical support, or industrial service experience supporting gas detection or industrial automation systems. 
• Experience with Honeywell gas detection products or comparable industrial gas detection technologies. 
• Strong knowledge of instrumentation, industrial networking, sensors, transmitters, and process control systems. 
• Proven ability to troubleshoot complex field issues independently and develop effective technical solutions. 
• Experience supporting system commissioning, startups, upgrades, and preventive maintenance programs. 
• Demonstrated customer relationship management skills with the ability to build long-term customer partnerships. 
• Working knowledge of Salesforce.com, SharePoint, SAP, and Microsoft Excel for service management and reporting. 
• Experience mentoring junior technicians and supporting technical training initiatives. 
• Excellent written and verbal communication skills with strong organizational and time management abilities. 
• Continuous improvement mindset with a focus on safety, quality, operational excellence, and customer satisfaction. 
• Ability to positively influence cross-functional teams while maintaining high standards of technical performance and accountability.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posted 7/20/2026

The annual base salary range for this position is $73,400 - $91,700 mid. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills as well as market and business considerations. 

 

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here

THE BUSINESS UNIT

We provide building services through a team of dedicated experts both on site at a customer's building or via remote services capabilities. We help buildings of every size with our smart, customized solutions to help optimize an entire facility or building portfolio with managed services, remote building operations, predictive maintenance software, energy management and cybersecurity protection.