Clinic Supervisor (Urology)

Skip to main contentJobsDashboardProfileWhy JHUBenefitsHopkinsLocal HireJoin Our Talent NetworksSign InCurrent EmployeeSingle PositionView All JobsClinic Supervisor (Urology)Lutherville, MD, United States No longer accepting applications.Affiliated Office AddressLutherville, MD, United StatesRequisition ID121320Date CreatedMay 21, 2026Job FunctionClerical/Administrative SupportExempt StatusExemptShift TypeFull TimeScheduleM-F, 8:30am - 5:00pmWorksite24-MD:JH at Greenspring StationWork ModalityOn-site: 90-100% of hours worked on-sitewe are seeking a Clinic Supervisor in the department of Urology to coordinate the day-to-day clinic operations at the Green Spring Station Pavilion III outpatient clinic. Coordinates the efficient flow of patients, staff and providers in a busy clinic environment. Recommends, develops and implements initiatives to enhance clinical operations. Acts proactively to troubleshoot problems, resolves and diffuses patient, provider and clinical staff issues. Fosters a team environment and is a mentor for clinical staff. Ensures a positive patient centered experience by modeling, promoting and cultivating a commitment to customer service as evidenced by minimal waiting, appointment preparations, proper identification and rooming of patients, safe delivery of services.Specific Duties and ResponsibilitiesSupervisor FunctionsOversees the day-to-day operations.Responsible for planning, workflow management and oversight of the clinic.Phlebotomy and clinical support integrated within the provider clinic.Has primary and essential responsibility of for supervising clinic staff, training, establish policies and procedures and recommends changes when needed. Hires, orients, and provides day to day oversight of clinical service personnel including RNs, CMAs, and PSCs in collaboration with the Sr. Clinical Nurse.Review/approves staff members E210 on a daily basis.Analyzes clinical and office supplies, completing orders in SAP, and ensures that supplies are received in a timely manner.Conduct staff Performance Reviews in the SuccessFactors system to include Goal Setting, Introductory Reviews, Mid-Year, and Annual Reviews with staff.Understand each staff member’s role and responsibilities and recommend training when required.Ensures adequate staffing based on anticipated clinical and research patient volumes and acuity. Coordinates schedules and assignments based on needs and within practice guidelines with Sr. Clinical Nurse.Evaluates performance of clinical staff in collaboration with the Sr. Clinical Nurse, Executive Vice Chair, and administrative leadership.Identifies areas of weakness in personnel performance and intervenes appropriately. Implements progressive counseling or disciplinary action when appropriate.Develops standard operating procedures for areas of responsibility.Assures accurate completion of specimens and required documentation to ensure quality and adherence to JHH policies, protocol requirements, and ICH GCP guidelines.Participates in planning for new and amended protocols.Assists in the planning of protocol–specific activities and identify potential barriers to protocol compliance.Coordinates required annual in-services and other in-services as necessary.Resolves patient and provider complaints and recommends practice improvements relating to patient flow and team communication; when appropriate, escalates problems in a timely manner to the Assistant Administrator and Administrator when appropriate.Responsible for tracking patient volumes, research samples/tests, and documentation errors to identify patterns/trends to support corrective action, staff education and quality improvement.Actively participates on Ambulatory Operations Committee. Promotes and leads process improvement initiatives.Understand and can navigate EPIC and EPIC appointment templates.Function as Epic Super User for the clinic.Hold monthly staff meetings with the team in collaboration with the Sr. Clinical Nurse. Promote...