Pharmacy Operations Supervisor - Express Scripts Pharmacy - Whitestown, IN

Shift: 2:30p - 11p, Mon - Fri

Job Purpose:

The Pharmacy Operations Supervisor leads 20–25 Pharmacy Technicians in Manual Dispensing within a high-volume mail order pharmacy, ensuring safe, accurate, and timely medication fulfillment through coaching, quality oversight, workflow planning, and team engagement.

In partnership with Pharmacy and Operations Leadership, this role supports staffing, workflow, performance, compliance, and continuous improvement. The ideal candidate is a servant leader who develops talent, promotes accountability, and prioritizes patient safety.

Essential Responsibilities:

• Lead, coach, and develop a team of 20–25 licensed Pharmacy Technicians, supporting performance, engagement, career growth, onboarding, and retention.
• Oversee daily Manual Dispensing operations to meet safety, quality, service, productivity, and throughput goals.
• Monitor staffing, workflow, volume, and operational risks; prioritize work and allocate resources to support business needs.
• Partner with the Pharmacist Supervisor, Pharmacy Leadership, HR, Quality, Training, and Operations teams to support employee relations, planning, and cross-functional execution.
• Promote patient safety, regulatory readiness, and quality excellence by monitoring metrics, supporting audits and investigations, and driving corrective actions.
• Lead continuous improvement efforts using Lean, Six Sigma, Kaizen, or similar methods to improve accuracy, efficiency, engagement, and patient outcomes.

Required Qualifications:

• Active Indiana Pharmacy Technician License in good standing; National Pharmacy Technician Certification (CPhT) preferred.
• High School Diploma or GED required; bachelor’s degree in Business, Healthcare Administration, Pharmacy Technology, or a related field preferred.
• 3+ years of pharmacy operations experience in retail, specialty, health system, mail order, fulfillment, high-volume, or manual dispensing pharmacy environments.
• 2+ years of experience leading, coaching, mentoring, or supervising employees.
• Experience managing workflow, staffing, productivity, quality metrics, and competing priorities in a fast-paced environment.
• Ability to develop teams, drive engagement, and support operational performance through strong communication, interpersonal, presentation, and Microsoft Office skills.
• Lean Six Sigma, Kaizen, or continuous improvement experience preferred.

Physical Requirements:

• Stand and walk for extended periods.
• Lift, move, and transport up to 25 pounds.
• Work in a pharmacy production environment with frequent movement.

Why choose us:

• Benefits start on Day 1
• 18 days of PTO within a full calendar year
• 401(k)
• Career advancement opportunities
• Bonus eligibility through incentive plans

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.