Technical Customer Support

Location: São Paulo - Remote

Why You Should Join Fluke Reliability?

At Fluke Reliability, we help organizations improve asset performance, reliability, and operational efficiency through innovative software solutions. As a Tier 1 Customer Support Specialist, you'll be the first point of contact for customers using our products and will play a critical role in ensuring their success.This is an excellent opportunity for someone who enjoys solving problems, helping customers, and building technical expertise. You'll join a collaborative and growing team that values continuous learning and offers opportunities for career advancement across functions such as Account Management, Professional Services, Sales, and Customer Support.

What You'll Do?

• Provide first-line technical support for Fluke Reliability software applications in Microsoft and web-based environments.
• Respond to customer inquiries through phone, email, chat, and virtual meetings.
• Troubleshoot technical and product-related issues and guide customers toward timely resolutions.
• Research, analyze, and document customer-reported issues with accuracy and attention to detail.
• Communicate technical information clearly and professionally to customers with varying levels of technical expertise.
• Collaborate with team members to deliver an outstanding customer experience.
• Manage multiple support requests while maintaining a high level of service and responsiveness.
• Develop expertise in Fluke Reliability products and contribute to continuous improvement of support processes and customer satisfaction.

What You Bring?

Required Qualifications

• Strong problem-solving and analytical skills.
• Mechanical aptitude and an interest in technology-related troubleshooting.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts in a clear and customer-friendly manner.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with the ability to work independently and collaboratively.
• Commitment to delivering exceptional customer service.

Preferred Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Previous experience in customer support, technical support, help desk, or customer service roles.
• Familiarity with databases or database concepts.
• Experience working with software applications in a SaaS or technology environment.

What You'll Get?

• Remote work flexibility within Brazil.
• Comprehensive onboarding and product training.
• Opportunities for career growth and internal mobility across multiple business functions.
• Collaborative and supportive team environment.
• Exposure to industry-leading reliability and maintenance software solutions.
• Ongoing learning and professional development opportunities.
• The opportunity to make a direct impact on customer success and satisfaction.

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