Facility Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Primary Responsibilities

The Facility Manager is responsible for the comprehensive management of the Client site, ensuring operational excellence and client satisfaction through strategic oversight and team leadership.

 

Key Accountabilities

Site Operations & Governance

• Manage all aspects of the Client site, operations, ensuring service delivery aligns with contractual obligations and organizational standards
• Provide regular reporting to the Region on site performance, challenges, and strategic initiatives
• Oversee SLA management and conduct monthly performance reviews to ensure service level targets are consistently met

 

Financial Management

• Maintain full financial accountability for the site
• Monitor budget performance and implement cost optimization strategies while maintaining service quality
• Prepare financial forecasts and variance analyses for regional leadership

 

Vendor & Service Quality Management

• Lead vendor management activities, including performance evaluation, contract compliance, and cost negotiations
• Ensure vendor service quality meets established standards through regular assessments and improvement initiatives
• Drive continuous improvement in vendor relationships and service delivery outcomes

 

Client Relationship Management

• Build and maintain strong collaborative relationships with clients, serving as the primary point of contact for site-related matters
• Demonstrate a client-centric approach that prioritizes partnership over rigid adherence to contractual boundaries
• Proactively identify client needs and develop responsive solutions that enhance satisfaction

 

Integrated Facilities Management (IFM)

• Oversee all IFM operations within the designated area, ensuring seamless coordination across service lines
• Accurately assess requirements and translate them into actionable proposals, plans, and execution strategies
• Ensure compliance with Health, Safety, and Environment (HSE) standards and actively participate in 5S initiatives

 

People Management

• Lead, develop, and mentor team members within the account structure
• Foster a culture of accountability, collaboration, and continuous learning
• Conduct performance management and succession planning activities

 

Required Qualifications & Competencies

Leadership & Problem-Solving

• Demonstrated leadership ability with a proactive approach to identifying and resolving operational challenges
• Strong collaborative skills with the ability to mobilize cross-functional teams toward common objectives

Financial Acumen

• Keen awareness of financial performance metrics with the ability to develop sustainable profit generation strategies
• Experience managing complex budgets and delivering results within financial constraints

Vendor Management Expertise

• Proven ability to effectively manage vendor relationships, balancing quality requirements with cost considerations
• Strong negotiation and contract management skills

Client Service Excellence

• Professional judgment and discretion in client interactions, with the flexibility to prioritize client needs appropriately
• Commitment to delivering exceptional service that exceeds client expectations

Communication Skills

• Professional proficiency in English for both written and verbal communication
• Ability to communicate effectively with diverse stakeholders at all organizational levels

 

Location:

On-site –Hyogo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.