Operations Manager (m/f/d)

Skip to main contentEnglishEnglishBack to all jobsOperations Manager (m/f/d)UK, LondonFull-timePermanent employeeApply for this jobYour daily workoutHussle (now part of EGYM Wellpass) is the UK’s leading fitness marketplace. We provide hundreds of companies with fitness-as-a-benefit at thousands of venues nationwide through one simple pass. By collaborating with partners like AXA Health, Bupa, and IWG, we create a thriving ecosystem for gym-goers, owners, and health-conscious organizations.Are you ready to hit the ground running in a flexible, fast-paced environment and contribute to the success of a growing company? We pride ourselves on outstanding support. As part of our Operations team based in London, you will play a key role in delivering the high service levels our clients expect while developing valuable skills across client support, operations, and technology in the exciting ‘fitness as a benefit’ sector.Team RoleTeam: Corporate OperationsObjective: Support our Corporate Sales teams throughout the signing process, from offer generation and contract management to client onboarding and invoicing.Team verticalsMembers: users of the EGYM Hussle employee benefitPartners: our partner gyms, such as Nuffield Health, Village Hotels, Fitness First, Everyone ActiveCorporates: our corporate clients, such as Michael Page, Acorn Group, Dentsu and Fever TreeMissionsClient support: Respond to customer emails regarding billing issues, outstanding payments, dashboards, whilst liaising with the Sales teams and following existing processes.Onboarding: Manage client onboarding, create the client in our systems and ensure the accuracy of client data and contracts in our systems - experience in using Salesforce and Intercom would be beneficial.Project management: Lead and deliver internal and cross-functional projects related to the Corporate Operations roadmap (tool migrations, customer experience improvements and process automation)Process optimisation: Improve and optimise our processes to make them more efficient by identifying friction points, automation opportunities, and documenting processes. Experience in using AI tools such as Gemini, N8N and Claude would be advantageous. Reporting: Produce regular reports and analyse them to track SLA’s and KPIsYour fitness levelEducation: Ideally educated to degree level or equivalent in a business related field. Experience: Minimum 3 years in a similar B2B role. Client communication: Previous experience in client communication, customer administration, and customer satisfaction is essential - you should be operating to a high standard. Communication skills: Excellent written and verbal communication skillsRigor & interpersonal skills: Highly organised and committed, with strong interpersonal skills when dealing with corporate clients. Adaptability: Adaptable, attentive, and empathetic, able to tailor communication to different internal and external stakeholders and provide customer centric solutions that are commercially viable. English: Fluent written and spoken EnglishYour training goal for your first 6 monthsTool mastery: Master all tools and become familiar with all processes within the first monthTicket autonomy: Become fully autonomous in ticket management and able to respond to clients within defined SLAs within 3 monthsProject delivery: Become comfortable handling side projects within 3 monthsProcess improvement: Challenge existing processes and implement value-adding improvements within 6 monthsImpact measurement: Be able to measure the impact of improvements through OKRs and KPIs within 6 monthsThe equipment we provide Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision-making processContinuous Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curveFit & Healthy: Free use of the fitness venues across the Hussle network in the...