Senior Storage & Backup engineer

## Company: Qualcomm Intl Inc., Mexico Branch Office ## Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: Qualcomm is seeking a Senior Storage & Backup engineer with 3 to 5 years of experience in operating and managing multi-vendor large scale Storage and Backup Infrastructure. Proficiency in storage technologies including NetApp, Dell, Pure, VAST and Backup systems including Cohesity, Veeam, NetBackup and Networker. Job Description: This person will be a member of a global 24/7/365 IT infrastructure Operations team focused on enterprise Storage, backup, and recovery. This role specifically focuses primarily on administrating and providing support for Enterprise Storage & Data protection and recovery. Our Senior IT engineers can expect to work with cutting edge technology in a large, fast-paced, and dynamic enterprise environment. Responsibilities: • Provides Tier1/Tier2 support to the storage and backup technologies infrastructure. • 8/5- with mandatory on-call participation on weekends and holidays on a rotational basis. • This is a 100% work from office position. • Monitor and troubleshoot service availability, capacity, and reliability. • Efficiently handle performance issues on storage and backup systems • Monitoring Backup systems for backup/restore failures and resolution on daily basis. • Involvement in critical incidents and collaboration with multiple teams, vendor support for fast and quality resolution. •Upgrade/ Patch management of Storage and Backup systems. • Addressing Tickets (incidents, Changes and Service Requests) in ServiceNow with defined SLA/ KPI • Excellent written and verbal communication skills • Ability to adapt quickly to changing environments and technologies. • Skilled in generating custom reports/dashboards and Knowledgebase documentation. • Working with various vendors Prospective candidate should be technically sound in the following: • Provision, migration and decommission of Storage and Backup systems • NetApp cluster mode, Dell Isilon, Pure Storage and VAST Storage • Cohesity Data Protect, Dell EMC Networker, Veeam, NetBackup • Tape libraries from vendors like Oracle and Spectra logic or similar • Snapmirror/Snapvault and Disaster Recovery (including Disaster Recovery of Backup catalogs) • Knowledge on Server OS (Linux and/or Solaris) • Relevant storage certifications (i.e. NetApp Certified Data Administrator), Dell, Pure, Cohesity or similar. Prospective candidates having following is an added advantage: • Strong knowledge of automation methodologies, scripting languages, and tooling. • Scripting knowledge (Bash, Perl, Python or PowerShell) • Basic knowledge on Splunk queries and Splunk dashboards • Any other skills that support storage and backup, not covered above. • Basic knowledge on Ansible is desired. • Ability to work in a team environment as well as independently while making sound decisions • Willingness to learn new technologies and processes, quickly and apply them. • Ability to work seamlessly with both vendors and internal stakeholders • Collaborate with cross-functional team to achieve common objectives • Identify and drive efficiency improvement initiatives • Ability to escalate critical issues to internal and/or 3rd-parties, as appropriate, and communicate status and resolution to the team. • Comfortable working in a performance-based and structured environment while demonstrating high ethical standards • Good knowledge of industry tools Minimum Qualifications: 3+ years of IT-related work experience with a bachelor’s degree. OR 5+ years of IT-related work experience with a master’s degree. Minimum Qualifications: • 3+ years of IT-related work experience with a Bachelor's degree. OR 5+ years of IT-related work experience without a Bachelor’s degree. Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability...