Customer Enablement Specialist

Company Description:

InEight is a leader in construction project controls software, empowering over 850 companies taking on challenging projects in industries including construction and engineering; transportation infrastructure; mining; water; power and renewables; and oil, gas and chemical. Uniquely suited to capital construction and other complex work, our integrated modular software manages projects with over $1 trillion globally.

Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.

InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.

We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Position Summary:

The Customer Enablement Specialist plays a dual role in helping customers successfully adopt InEight solutions while supporting the execution of strategic Customer Education initiatives.

Working closely with the Customer Success team, this individual will engage with customers to review product adoption, discuss usage trends, identify education and enablement needs, and help ensure customers are achieving meaningful value from their investment. The specialist will support customer retention and renewal activities through customer reporting, business reviews, proactive risk identification, and coordination with Sales and other internal teams.

This role will also serve as the operational lead for InEight’s Skillable hands-on training lab initiative. In partnership with Customer Education, DevOps, Project Delivery, Product, and other cross-functional teams, the specialist will coordinate the implementation, ongoing management, and expansion of Skillable projects that provide interactive learning experiences for customers.

This position is well suited for someone who combines strong customer-facing communication skills with project coordination, presentation design, analytical thinking, and an interest in technology-enabled learning.

Customer Enablement Responsibilities:

• Partner with Customer Success Managers to monitor customer adoption, engagement, product usage, and overall account health.

• Participate in customer meetings focused on adoption, enablement, usage trends, business outcomes, and value realization.

• Work with the Analytics team to define and develop meaningful customer-facing metrics that demonstrate product adoption, customer value, and progress toward business goals.

• Analyze customer data and usage trends to identify adoption gaps, emerging risks, retention concerns, and opportunities for additional engagement or education.

• Help define customer health alerts, trackable activities, and proactive workflows that enable the Customer Success team to respond quickly to changes in customer behavior or account risk.

• Prepare customer business reviews, including Quarterly Business Reviews, executive presentations, usage summaries, adoption insights, and value-focused recommendations.

• Create professional, engaging PowerPoint presentations and other customer-facing business reports as needed.

• Support Sales and Account Management teams with customer success activities related to renewals, retention, account planning, and customer engagement.

• Provide adoption data, education recommendations, success highlights, and risk information to support renewal and expansion discussions.

• Prepare customer meeting materials and document meeting outcomes, commitments, risks, and next steps.

• Coordinate follow-up activities with customers and internal stakeholders to help maintain momentum and accountability.

• Identify customers or user groups that may benefit from additional training, hands-on labs, office hours, or other education and enablement programs.

• Help develop and maintain customer adoption and enablement plans aligned with customer objectives and desired business outcomes.

• Coordinate with Customer Education, Sales, Support, Product, Project Delivery, Analytics, and other internal teams to address customer needs and remove barriers to adoption.

• Assist with customer communications related to training opportunities, product education, learning resources, adoption programs, and other Customer Success initiatives.

• Use AI and automation tools to improve efficiency, organize information, support reporting, and scale communications for large groups of customers requiring regular updates.

• Maintain accurate customer activity, adoption, risk, and follow-up information within applicable Customer Success and business systems.

• Support the development of repeatable Customer Success processes, reporting, templates, alerts, and customer engagement programs.

• Gather and communicate customer feedback regarding product adoption, educational needs, business outcomes, and the overall customer experience.

• Contribute to retention and expansion efforts by helping customers increase product knowledge, engagement, adoption, and realized value.

Skillable Program Coordination Responsibilities:

• Assist with defining Skillable implementation priorities, project roadmaps, goals, timelines, deliverables, and success metrics.

• Serve as the primary coordinator for Skillable-related initiatives across Customer Education and supporting departments.

• Facilitate project status meetings and communicate updates, milestones, dependencies, risks, decisions, and next steps to stakeholders.

• Follow up on action items, maintain accountability, and help resolve project issues through coordination with cross-functional teams.

• Configure and administer Skillable Studio, including managing lab profiles, environments, user access, lab sessions, and related program settings.

• Coordinate with DevOps and other technical stakeholders to support training lab infrastructure, provisioning, availability, maintenance, and troubleshooting.

• Assist with the development, organization, testing, and quality assurance of hands-on lab exercises and supporting curriculum.

• Coordinate pilot programs, testing sessions, and launch-readiness activities for new or updated training labs.

• Maintain program documentation, operating procedures, project plans, issue logs, and supporting resources.

• Monitor lab usage, learner participation, completion data, feedback, and other program performance measures.

• Gather feedback from customers, instructors, and internal stakeholders to identify opportunities for improving the learner experience and overall program effectiveness.

• Help establish scalable processes for launching, maintaining, and updating hands-on learning environments.

• Support the continued expansion of Skillable across additional InEight products, courses, and customer education programs.

Qualifications - Required

• Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.

• Strong project coordination and project management abilities.

• Ability to design clear, engaging, and visually compelling PowerPoint presentations for customer business reviews, executive updates, and internal stakeholders.

• Strong written communication skills, with the ability to create professional, accurate, and customer-appropriate emails, reports, presentations, and other business communications.

• Strong verbal communication and interpersonal skills, with the confidence and professionalism to interact directly with customers.

• Ability to present information clearly, facilitate productive discussions, and communicate effectively with both business and technical audiences.

• Experience using AI tools to improve efficiency, organize information, develop communications, and support scalable outreach to large groups of customers.

• Ability to review customer data, identify trends, and translate findings into clear actions, insights, or recommendations.

• Ability to collaborate effectively across multiple departments and stakeholder groups.

• Strong attention to detail, accountability, and follow-through.

• Comfortable learning new software applications, technical concepts, and business systems.

• Ability to work independently while contributing effectively within a collaborative, cross-functional team.

Qualifications - Preferred

• Experience in Customer Success, customer education, customer enablement, training operations, project coordination, or a related field.

• Experience developing Quarterly Business Reviews, executive presentations, customer reports, or similar business materials.

• Experience supporting software-as-a-service customers or working within a technology organization.

• Experience reviewing customer adoption, product usage, engagement, or account-health data.

• Experience using generative AI or automation tools to support customer communications, reporting, content creation, or operational workflows.

• Experience coordinating software implementation or technology projects.

• Experience with Customer Success, CRM, learning management, analytics, or project management platforms.

• Experience with project management tools such as Smartsheet, Trello, Jira, Asana, or Microsoft Project.

• Familiarity with Skillable Studio or another hands-on lab, virtual training, or learning technology platform.

• Familiarity with instructional design principles, adult-learning practices, or technical training development.

• Bachelor’s degree in business, education, communications, technology, project management, or a related field, or equivalent professional experience.

Key Competencies

• Customer-focused mindset

• Professional customer communication

• Presentation design and business storytelling

• Data-informed decision-making

• Project coordination and execution

• Cross-functional collaboration

• Process improvement

• AI-enabled productivity

• Problem-solving and resourcefulness

• Technical curiosity

• Ownership and accountability

• Adaptability and attention to detail

Please Note: To be considered for this opportunity, you must apply through the job posting. Resumes, applications, or unsolicited employment inquiries sent directly to InEight employees or company email addresses will not be reviewed or responded to.

InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

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