Analyst, Technology Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Technology Account Management

Overview:
Responsible for all aspects of the technology and operational relationship with key customers. Established individual contributor who performs defined components of projects/processes to achieve objectives for the Technology Account Management area under general supervision, ensuring that work is aligned to organizational standards and that problems are resolved according to best practices.

Role
• This job works independently on elements of projects/processes within the Technology Account Management area by applying intermediate/practical knowledge and area best practices to meet organizational standards of quality and excellence.
• Assists with TAM operational tasks such as logging incidents, distributing release notifications, and communicating with customers.
• Gathers information and coordinates with relevant teams to support technical issue resolution.
• Maintains accurate and current customer technical records and documentation.
• Supports preparation of reports and documentation for operational reviews.
• Collaborates with internal teams to facilitate customer service delivery and participates in training and knowledge sharing.
• Communicates product updates and release information to customers as directed.
• Utilizes experience and a comprehensive understanding of area processes and tools to make minor adjustments or enhancements to resolve identifiable issues.
May manage smaller project/initiatives as an experienced individual contributor with specialized knowledge within the Technology Account Management area.

All about you:

Project management, problem solving and planning skills.

Basic knowledge of card operations (issuing and acquiring) with emphasis on authorizations, clearing and settlement

Knowledge of Mastercard's processing related products, services and technology offerings is an added advantage.

Ability to identify issues and proactively resolve issues through escalation to appropriate partners.

Ability to clearly communicate complex technical and business information in an easy-to-understand manner.

Able to effectively articulate verbally and in writing.

Experience of having worked in operations, technology roles in financial institutions is an added advantage.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.