PT PM Front Desk Agent/Driver - DoubleTree Durango
Join our team and help create unforgettable guest experiences. As a Guest Service Agent + Shuttle Driver, you'll combine exceptional customer service with reliable transportation support, ensuring every guest feels welcomed, valued, and cared for from arrival to departure. Your positive attitude and commitment to hospitality will make a lasting impact every day.
If you're passionate about creating exceptional guest experiences and enjoy connecting with people, we'd love to meet you! This position requires flexibility to work PM shifts, weekends, and holidays. Compensation ranges from $16.00 to $18.00 per hour, depending on experience.
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival, whether by driving the shuttle or working the Front Desk. You would complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.