Patient Guide (Front Desk) | Lake Highlands, TX

Back to all rolesPatient Guide (Front Desk) ApplyJob detailsOperationsLake Highlands, GreenvilleFull-time$35,000 USD - $45,000 USDPatient GuideYou’re the first hello. The warm welcome. The reason a family exhales.Oaklin Lane is hiring a Patient Guide to join our neighborhood clinic — the person who answers the doorbell and makes every family feel like they’ve found the right place.On our Lane, you set the toneAt Oaklin Lane, we say the first move is the hardest one — and you’re the person who makes it easy. When a family calls, walks in, or reaches out for the first time, you’re the voice they hear and the face they see. You guide them through intake, answer their questions, and help them feel at home in our neighborhood. This role is the connective tissue between our clinical team and every family we serve — and we treat it that way.About Oaklin LaneOaklin Lane is your neighborhood pediatric therapy clinic — a growing network of purpose-built clinics providing compassionate, expert care to kids from infancy through adolescence. We believe in evidence-backed therapy where hard work feels like play, and progress happens on each kid’s own terms.What you’ll doWelcome families with warmth, creating a space where kids and caregivers feel at home from the first helloManage patient check-ins and check-outs with accuracy and careGuide new families through the intake process — collecting demographic, insurance, and consent informationAnswer phones, respond to emails, and provide clear, compassionate communication to caregivers and referring providersCollaborate with the clinical team to keep scheduling smooth and communication clear between staff and familiesVerify insurance benefits and walk families through questions about coverage, copays, and authorizationsKeep patient records accurate and up to date in our EMR systemHelp manage daily clinic flow so families feel seen and supported at every stepSupport general office operations — scanning, filing, supply organization, and keeping the front desk running wellWhy this role at Oaklin LaneA space built for the work. Our clinics are purpose-built from the ground up for pediatric therapy. Designed for how kids actually move, play, and learn.A team that shows up for each other. We celebrate progress, support each other, and create a place people genuinely want to be. That’s how culture works on our lane.A pathway to grow. We invest in our clinicians — continued education, mentorship, and real opportunities to deepen your expertise. When you grow, our kids do too.Work that carries beyond the clinic. Oaklin Lane is expanding access to pediatric therapy across a growing network of neighborhood clinics. You’re the person who makes the neighborhood feel like a neighborhood — and that experience travels with us to every clinic we open next.Who you areYou are:Warm, organized, and detail-orientedSomeone who genuinely enjoys working with families and childrenA natural communicator who stays calm and kind, even on busy daysA team player who takes pride in keeping things running smoothlyComfortable with technology — EMR systems, phone systems, and basic office softwareYou bring:Previous experience in a medical front desk, patient intake, or customer service role (strongly preferred)Strong organizational skills with attention to detail and accuracyA professional, friendly, and empathetic approachBilingual (English/Spanish) is a plusWhat to expectSchedule: Full-time · Monday - Thursday · 8:00AM to 6:00PM (with a lunch break) · Four-day work week · No nights or weekendsStipend for medical, vision, and dental401(k) with employer matchPaid CEUs, licensure, and certification renewalAll therapy materials and supplies providedMentorship and a clear pathway for career growthIn-person at an Oaklin Lane clinicCome see what we are buildingThe first move is the hardest one — we’ll take you through the rest. If you’re curious, we’d love to start the conversation. Reach out to meet the team or schedule a time to...