Documentation: Collect, analyze, validate, and document business requirements, creating detailed technical specifications for the implementation team. Build and Configuration: Build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase. Testing Support: Provide support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT). Best Practices: Advocate for and implement industry best practices in workforce management, process optimization, and system configuration. Effective Communication: Effectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts. Travel: Travel up to 25% may be required to meet with clients and support project implementations. Education: Bachelor's degree or equivalent in Computer Sciences or a related field. Overall, 3 to 6 yrs years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor). 3+ years of relevant experience in implementing Workforce Management software or similar domain is desirable. Experience in implementing WFM modules like Time Keeping and Accruals is a must. Prior experience in supporting functional testing, integration testing, and UAT. Thorough understanding of business, process, and technology relating to workforce management. Demonstrated track record in delivering quality, on-time technology and business solutions to a diverse customer base. Solid interpersonal skills to interface with stakeholders and manage specific tasks to completion with minimal direction. Ability to multi-task in a fast-paced work environment with competing priorities. Highly organized and detail oriented with the ability to work independently. A team player who is focused on providing an exemplary client centric experience. High Technical aptitude and ability to clearly communicate known issues. If you have the passion for workforce management and a track record of delivering high-quality solutions, we would love to hear from you. Apply now and be a part of our exciting journey at UKG!
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