Job Description:
- Conduct focus group discussions (FGDs), employee interviews, and surveys to gather employee feedback.
- Respond to employee inquiries via email, ticketing system, and in person in a timely and professional manner.
- Provide administrative and operational support to the HR team.
- Maintain accurate HR records and assist with day-to-day HR activities.
- Support employee engagement and other HR initiatives as needed.
Qualifications:
- Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
- Strong English communication skills, both written and verbal.
- Comfortable handling employee-facing responsibilities and addressing employee concerns.
- Experience in customer service or technical support is preferred.
- Working student experience is an advantage.
- HR certification is preferred but not required.