Insight Department Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Insight Department ManagerFull-timeCompany DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins.Job DescriptionUnfortunately we are unable to offer sponsorship for this role. 35 Hours per week. Monday - Friday. 9.00am - 5.00pm.  1–2 days working from home per week.Purpose of the post: You will be responsible for leading the delivery of a portfolio of Insight/Home-Based User studies. The role will include working as a management lead reporting to the Project Manager. Roles within the department include leading and overseeing (often liaising with dedicated Sales & Accounts team) on the design, planning and execution of home-based user studies. Main Duties:Lead the Insight Department in the design and execution of home-based user studies in residential settings.Develop and manage study protocols, participant recruitment and electronic informed consent.Collaborate with cross-functional teams including Sales & Accounts Executives, Finance/ Administration department, Data Management & Statistical Analysis Team and Technical department to deliver an exception customer offer.Oversee logistics for home-based testing, including scheduling and on time delivery of products and reporting.Analysis qualitative and quantitative data from studies and generate insights to inform product design and development for external stakeholders.Ensure compliance with relevant regulations and company policies, especially for studies involving medication or regulated products.Develop departmental processes, best practices and training materials.Serve as one of the businesses subject matter expert on home-based user trial research methods and techniques.Act as the primary liaison between the Insight Department and cross functional departments.Clearly communicate study goals and timelines of studies.Collaborate with external vendors who provide and aid logistics and software for the department.Lead, mentor, and support the Insight Department team member(s).Partner with the Project Manager to prioritise research activities based on strategic goals and development timelines.Define and uphold standards for study design, participant experience, data quality and reporting across all research activities.Be responsible, alongside the department Project Manager for performance metrics and KPI’s.Alongside the department Project Manager identify and address service delivery bottlenecks or risks, such as participant non-compliance, study delays, or data integrity issues.Ensure all home user studies are conducted in compliance with internal protocols, regulatory requirement, and ethical guidelines.QualificationsExperience in professional writing. Awareness of GCP (Good Clinical Practice).IT literateMicrosoft Office (Excel, Word) experienceStrong attention to detail to identify errors and refine documents for clarity and...