Technical Support Agent - L2

Skip to main contentWe use cookies on this site. By permitting cookies and continuing to use our site, you agree to our use of cookies. Click here for more information about how we use cookies and how you can manage your cookie settingsDeclineAccept CookiesInsights. Connections. Experiences.Sign InTechnical Support Agent - L2 page is loadedTechnical Support Agent - L2ApplylocationsCEBU CITY, PHLtime typeFull timeposted onPosted 27 Days Agojob requisition idR0157299About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.Title: Technical Support Agent - L2Location: Cebu, PhilippinesModel of work: Onsite, IT park - CebuBe the expert behind seamless systems and exceptional user experiences.We are looking for a proactive and detail-oriented L2 Technical Support / Application Support Analyst to join our team. In this role, you will go beyond basic troubleshooting—diving deep into complex technical and application issues, identifying root causes, and ensuring our critical systems run smoothly and efficiently.As a key escalation point from L1 support, you will play a vital role in maintaining system stability, improving performance, and delivering high-quality support.What You’ll DoSolve complex technical challenges across Windows-based environments, including operating systems, applications, and configurationsManage and resolve escalated issues from L1 support within defined SLAsPerform in-depth incident analysis and root cause investigations to prevent recurring issuesUse SQL queries to analyze data, validate application behavior, and support troubleshootingSupport business-critical and customer-facing applications, ensuring availability and performanceDocument solutions, root causes, and workarounds in knowledge bases and support systemsCollaborate with development, infrastructure, and third-level support teams on complex or recurring issuesWhat You BringAt least 2 years of experience in L2 Technical Support or Application SupportStrong troubleshooting skills in Microsoft Windows environmentsExperience with SQL for investigating and resolving data-related issuesFamiliarity with command-line scripting and/or PowerShell is an advantageStrong experience in incident analysis, root cause identification, and problem resolutionAbility to clearly document technical solutions and communicate effectively with both technical and non-technical stakeholdersGood understanding of application workflows, integrations, and dependenciesStrong analytical and problem-solving skills with attention to detailGood written and spoken English and ability to work collaboratively in a team environmentWhy Join UsWork on business-critical systems with real impactBe part of a collaborative and knowledge-driven teamDevelop expertise in advanced troubleshooting and system analysisContribute to continuous improvement and long-term solutionsOffers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive...