Medical Group Clerical Specialist

Skip to main contentSign InMedical Group Clerical Specialist page is loadedMedical Group Clerical SpecialistApplyremote typeIn-OfficelocationsLincoln County Medical Center - White Mountain ClinicCorona Health ClinicLincoln County Medical ComplexCapitan Medical ClinicCarrizozo Health Clinictime typeFull timeposted onPosted 7 Days Agojob requisition idR-6307Location Address:129 El Paso Rd Ruidoso, NM 88345-6033 Compensation Pay Range:Minimum Offer $16.42 Maximum Offer $23.68 Now Hiring: Medical Group Clerical SpecialistSummary:Coordinates the encounter or appointment closure process for the customer/patient including advanced scheduling, co-pay collection, financial arrangements, coordination of service and preparation of a claim or account for billing in a specialty setting. Identify coding concerns and support resolution of issues by discussing with providers and patients. Demonstrates skills in customer service by listening, responding using defined standards to include key words and providing accurate information as well as referring to alternative resources when unable to provide the requested information or service. Excellent time management skills, ability to establish priorities. Type of Opportunity: Full time Job Exempt: No Job is based: Lincoln County Medical Center - White Mountain Clinic Work Shift: Weekday Schedule Monday-Friday (United States of America) Responsibilities:Facilitates the customer discharge (check out) process. Ensures the collection of patient demographics and insurance information. May collect identified patient financial obligation, arrange method of payment, or resolve account according to standard protocols.Ability to review schedule, anticipate errors and take corrective action Support office activities to ensure patient and customer issues are addressed timely. Communicate effectively with physicians, patients and staff. Creates, and maintains the provider scheduling template per established guidelines.Answer telephones, takes complete and accurate message and and relays information to appropriate party. to support operational aspects of patient care. Able to answer questions regarding hospital and departmental operations, policies and procedures.Verifies lab requisition for completeness and accuracy. Reviews lab coding to validate consistency with all aspects of billing requirements. Executes with the patient any necessary paperwork that is required such as ABNs to ensure an accurate claim and support payments for services.Retrieves information from files as requested and assembles paperwork and reference material as requested by patients or providers. Responsible for following HIPAA confidentiality guidelines while performing all duties.. Responsible for responding to requests within the scope of the job to include mailing or faxing material to PHS departments and other appropriate facilities.Initiates and coordinates correspondence between physicians and patients to include monthly reminders, no show letters, referrals etc.Maintains supplies and equipment for department,Maintains and fosters effective customer relations with patients, providers and the public by listening, responding, and documenting customer phone and walk-in inquiries and complaints. Attempts to resolve complaints in the moment and enters complaints/compliments into Advocate.Schedules patient appointments according to guidelines by providing documentation of scheduled appointments, procedural instructions and location directions. Works in collaboration with Triage Nurse and Providers to monitor daily patient schedule and identify no shows for rescheduling. Places reminder calls to patients.Able to schedule complex appointments and procedures that require advanced technical skills Performs scheduling to ensure physician, procedure room and equipment availability. Schedules and instructs patients for Out-patient procedures.Executes the process necessary to support referrals and authorizations for procedures and...