Role responsibilities
Provide expert technical assistance by diagnosing and resolving software issues for Diagnostics Software Services applications. Conduct complaint investigations and maintain comprehensive documentation according to the Quality Management System.
Requirements
Requires a Technical Associate degree or equivalent experience with at least 2 years of software configuration and SQL proficiency. Preferred candidates have experience with case management systems and independent project management.
Key skills
Software Configuration, SQL, Technical Troubleshooting, Case Management, Complaint Investigation, Technical Documentation, Customer Support, Quality Management System, Software Validation, Training Delivery
Keywords
Diagnostics Software Services, DSS, SQL, Quality Management System, Case Management, Biotechnology, Software Configuration, Technical Support, Complaint Handling, Software Validation, Laboratory Environment