POSITION: Event Manager
FACILITY: Pensacola Bay Center
DEPARTMENT: Event Services
REPORTS TO: Director of Event Services
FLSA STATUS: Full-Time, Salaried, Exempt
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
POSITION SUMMARY
The Event Manager, by performing personally or through subordinates and under the general supervision of the Director of Event Services, will provide professional client services support in the planning, organization and management of events within the facility, while interacting with clients, facility staff and related personnel to assure all event needs are fulfilled.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Communicate with clients to obtain necessary technical requirements for developing and executing a plan to create diagrams, fulfill riders, conduct advances, schedule and supervise labor calls, and process equipment orders for events and other event related information
Prepare event agendas and assist event production meetings to include staff representatives from all departments to facilitate effective communication in order to successfully execute fulfillment for all event needs of the client, the venue and the patron.
Review artist riders and maintain weekly contact with artist tour managers
Acts as liaison between the facility and clients ensuring all requirements are met and facility rules, regulations and policies are adhered to such as ADA compliance, NFPA life safety codes, OSHA Guidelines
Coordinate with the Box Office regarding production requirements for creating seating diagrams and capacities.
Prepares event cost analysis, estimated expenses and settlements for arena events as needed
Administer follow-up inspections to ensure work is complete and provide evaluation reports
Schedule, Train, Supervise and work along with Front of House event staff for all arena events, including, but not limited to Guest Services, Police, EMS, Class D Licensed Security, and Recreational Ice Programs
Facilitates the recreational ice programs for figure skating club, amateur hockey leagues and private skates to include scheduling ice time, supervisor event staff, submitting invoices, and fulfilling program user agreements
Provide support to ensure all pertinent information is obtained, filed and distributed to proper entities. This includes but is not limited to artist riders, contracts with supporting documentation, diagrams, capacity manifests, equipment orders/invoices, inventory sheets, production notes, event fact sheets, staffing calls and invoices with deployment maps, Event EAP’s and SOP’s, incident and accident reports, ejection notices and arrests, MOD and After-Action Reports.
Facilitate venue readiness by supervising and working along with various labor crews
Provide quality service and execution through daily operations and event production
Serves as “manager on duty” for events when needed
Performs other duties as required and/or assigned
SUPERVISORY RESPONSIBILITIES:
Supervise part time event staff and managers for security, front of house, police, and EMS.
Supervise the local IATSE part time employees during conversions, show calls and daily operations with ability to supervise large groups and/or many small groups at the same time
Demonstrate supervisory responsibilities in accordance with Legends Global policies and applicable laws
Work with the Operations Director to interview, hire and train employees; plan, assign and direct work; review and evaluate performance; address complaints and resolve problems
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to communicate well, both written and orally
Ability to plan, organize and implement policies and procedures
Ability to establish and maintain effective working relationships with varied groups and individuals
Able to manage multiple projects and meet tight deadlines
Ability to operate industry related equipment
Ability to work with limited supervision, prioritize and handle multiple projects simultaneously while exercising judgment and initiative in addressing complaints and resolving problems
Ability to train and direct employees to plan and assign work in an efficient and effective manner
Demonstrate knowledge of standard office practices and procedures
Demonstrate knowledge in industry terminology, NFPA life safety codes, Risk Management, Crowd Management, general and local IATSE policies and procedures, facility capabilities, operational procedures, OSHA guidelines, event coordination and production/technical related services
Demonstrate general knowledge and understanding of theatrical rigging, sound & lighting, stage building, HVAC, IT support, show power, electrical, exhibition show sets, ice rink operations, banquet sets and meeting room functions
Demonstrate knowledge in industry terminology
Required to be subject to a credit check and background screening
EDUCATION AND/OR EXPERIENCE:
High school diploma or GED required. Bachelor’s Degree with event management emphasis is preferred
4 years of hands-on, professional event production experience in the industry for arena, theatre, stadium, and/or convention center; or equivalent combination of education and experience
Experience with negotiating, executing, and fulfilling contracts in the areas of user agreements, service provider agreements, and labor union agreements
Understand and be capable of insuring that all laws, building codes, ordinances, policies, procedures, risk management and emergency procedures are followed
Exhibit excellent organizational and communication skills
Maintain a professional presentation, appearance and work ethic
Work effectively under pressure and/or stringent schedule to produce accurate results and meet deadlines
Foster working relationship with partners, clients, employees, exhibitors, and patrons during employment
Detail oriented
COMPUTER SKILLS:
To perform this job successfully, an individual should demonstrate skills in Windows, MS Office, CAD and Adobe.
CERTIFICATES, LICENSES, REGISTRATIONS:
Possess any licenses, certificates or training required by local, state or national authorities for the operation of industry related equipment found at the facility is preferred.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to walk/stand extensively, kneel, climb to high walkways, balance, and maneuver throughout the various areas and surfaces of the venue
Must be able to lift and/or move up to 50 pounds or occasionally more with assistance
Work inside and outside the building is required and may have some exposure to adverse conditions
Must be able to hear and speak to use a two-way radio
Work flexible hours, including nights, overnights, weekends, and holidays
NOTE:
The responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.