Agile Product Owner of Customer Data Omni- Channel Interactions

Skip to main contentSign InAgile Product Owner of Customer Data Omni- Channel Interactions page is loadedAgile Product Owner of Customer Data Omni- Channel InteractionsApplylocationsHartford, CTtime typeFull timeposted onPosted 7 Days Agojob requisition idR2625895Agile Product Owner - BA07DEWe’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.            Join Our High-Performance Team as a Product Owner of Omni Channel Customer Insights! Be part of a high-performing team that excels in building data assets and capabilities to enhance our understanding of customers and interactions. With over $35M in run benefits, our data-driven insights prove that customer centricity drives tangible business results.Your Mission: Focus on driving monetizable benefits through the Omni Channel Customer Insights (OCCI), our centralized customer interaction repository. Activate OCCI data to improve business processes and customer experiences and continue to deepen integrations to build 360-degree customer views. Use cases include enabling connected desktop customer profile, exploring micro and macro customer journeys, and identifying key friction points in the customers experience driving new capabilities to our value stream owners. Responsibilities will include:In partnership with Product Leadership, articulate long-term product vision and roadmap for OCCI.Own multi-channel customer interaction data strategy by ingesting and connecting signals across channels to customer identity and intent.Establish and maintain foundational data assets that power enterprise analytics, marketing, and operational decision-making.Drive integration across customer data ecosystems (e.g., Customer Hub, CEP, marketing platforms) to enable a unified 360° customer view.Translate ambiguous business needs into actionable delivery, refining vague asks into clear, prioritized, backlog-ready work.Communicate business value of backlog items to development team to ensure alignment on priorities; continually assess and adjust priorities to balance capacity and value.Determine goals/user acceptance criteria for work delivered in sprints, guide team through analysis of risks and issues to inform options.Partner with delivery team to inform PI Planning and refine user stories for delivery with goal of maximizing OCCI’s value.Advocate for customer data through storytelling and educationLead cross-functional use case ideation and alignment sessions, partnering with stakeholders to identify high-value opportunities.Coordinate with various stakeholders to gather use cases w/ measurable benefit; maintain a backlog to feed features prioritized for release.Establish and maintain benefits measurement and tracking for overall customer data efforts in partnership with Director, Customer Data Agile Product ManagerInfluencing enterprise stakeholders on value and benefits that drive investment.What does good look like? Continue to show the value of customer data through measurable advances in digital adoption, operational cost savings and revenue generationQualifications:Candidates must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.Ability to influence and align stakeholders across multiple lines of business and leadership levelsSelf-starter with strong execution skills, able to diagnose opportunities, develop a strategy, and drive forward work independently that aligns to leadership visionExcellent communication skills and executive presence; ability to simplify complex concepts into an understandable narrative for stakeholdersProven ability to define and articulate long-term product vision and roadmap in partnership with senior leadershipDemonstrated ownership of...