Introduction
At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.
Your role and responsibilities
Minimum 10 Years’ experience in handling large network
operations centre, preferably with software defined data centre
networks
Experience in handling of implementation and management of
large size WAN (minimum 300+ data centre devices)
Experience in handling various topologies using routing protocols
including OSPF and BGP
Knowledge of service provider MPLS network
Hands on experience on Cisco ACI Technology or equivalent
technology, Data Centre Networking, Network Security, SD WAN
and Virtualization Management.
a) Escalation support for complex problem resolution to L2 team
and is responsible for maintaining, configuring, troubleshooting
and up keeping of the entire bank’s network including all data
centers and external business partner networks.
b) Analyse, approve and provide Root Cause Analysis (RCA) for
any critical incidents
c) Should be available on all working days of the bank and on any
exigencies like planned/unplanned activities including DR
Drills/network outages/issues on critical devices
d) L3 will lead the NOC, head Help desk and coordinate for new
projects, coordinate with OEM other departments and external
business partners, should be part of emergency Response
Team, perform network amalgamation and migration, network
architecture changes, root cause analysis, and resolve other
network issues
e) Arrive at the network topology changes/addition/deletion
whenever required by the bank and update the topology diagram
accordingly.
f) Is responsible for providing the "plan of action" for the DR Drill,
other drills and coordinate with other user/technical departments,
service providers for successful completion of the DR Drill and
provide reports.
g) Should be conversant with Network infrastructure planning,
complex change and configuration management, audit, training
etc.
h) Prepare Plan of Action for the activities/Configurations to be
performed.
i) Should induct/remove network devices at critical locations
j) Fix the vulnerabilities and audit findings
k) Apply of Patch for bug fixes
l) Follow up on TAC cases
Valid CCIE Routing and Switching (Lab) or CCIE Data Centre
(LAB) or JNCIE (LAB) or equivalent expert level certification
(including LAB exam) from reputed OEMs(not related to firewalls)
Required technical and professional expertise
• Exposure to Networking Technologies: Solid base of networking knowledge, including hardware and software products, with proficiency demonstrated through Digital Technical Certifications such as Cisco CCNA/CCNP/CCIE, Juniper JNCIA/JNCIS/JNCIP/JNCIE, ADVA ACE FSP 3000, F5 201/301/302/303/304/401, Palo Alto PCNSE, Check Point CCSE, Fortinet NSE4/NSE5/NSE6/NSE7/NSE8, Riverbed RCPE Professional WAN-Op. • Experience Working with Debug Equipment: Familiarity with specialized debug equipment to isolate issues, document action plans accurately, and replicate device failure mechanisms using lab hardware. • Understanding of Cognitive Support Platforms: Exposure to Cognitive Support Platform (Salesforce), Watson Einstein Analytics, or other tools to analyze trends and drive automation. • Knowledge of Networking Technologies Documentation: Ability to analyze knowledge centers for different Networking technologies and generate technical documentation for service personnel and clients. • Experience with Remote Technical Support Delivery: Familiarity with providing remote technical support service delivery within established guidelines, demonstrating technical skills that contribute to client satisfaction.
Preferred technical and professional experience
• Advanced Networking Certifications: Exposure to higher-level Digital Technical Certifications such as Cisco CCNP/CCIE, Juniper JNCIS/JNCIP/JNCIE, or equivalent. • Specialized Debug Equipment: Experience working with advanced debug equipment to isolate complex issues and document action plans accurately. • Cognitive Support Platform Analytics: Exposure to advanced analytics tools within Cognitive Support Platform (Salesforce), Watson Einstein Analytics, or other tools to drive automation and improve effectiveness.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.