Customer Experience Program Manager -Windows Gaming Team

Define and drive product strategy, vision, and roadmap for graphics technologies including DirectX, HLSL, PIX, and related developer tools. Identify industry trends, developer needs, and emerging opportunities across gaming, AI acceleration, graphics, and high-performance computing workloads. Partner with engineers, architects, GPU vendors, game studios, engine developers, and ecosystem partners to shape platform direction and feature investments. Gather customer and developer feedback and translate technical requirements into product strategy and prioritized investments. Lead complex cross-functional initiatives involving engineering, design, marketing, business planning, and partner teams. Drive alignment across stakeholders, manage dependencies, and deliver strategic programs that advance the Windows graphics ecosystem. Define success metrics, monitor progress, and communicate business and technical outcomes to senior leadership. Champion developer productivity through investments in tooling, diagnostics, debugging, profiling, and performance analysis. Collaborate with engineering teams on architecture decisions, feature prioritization, and long-term platform strategy. Help shape technical documentation, developer content, samples, and community engagement efforts. Serve as a trusted advocate for customer and partner needs throughout the product lifecycle. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. Experience defining product strategy and roadmap for developer platforms, graphics technologies, or large-scale software ecosystems. Experience working with game studios, game engines, silicon vendors, or developer ecosystems. Experience with graphics APIs and technologies such as DirectX, HLSL, Vulkan, OpenGL, Metal, or similar platforms. Experience leading cross-functional initiatives involving multiple engineering and business stakeholders. Strong communication and stakeholder management skills, including executive presentations and external partner engagement. Familiarity with graphics development, developer tools, GPU architectures, rendering pipelines, shader systems, and graphics performance optimization. Experience with graphics debugging, profiling, or performance analysis tools such as PIX, RenderDoc, or similar solutions. Passion for graphics, gaming, AI acceleration, and developer platforms.