Community Programs Supervisor
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryThe Community Programs Supervisor is a key member of A Positive Place's interdisciplinary HIV care and prevention community health worker team providing front line support to staff in the following programs: case management for people living with HIV, harm reduction and education for people who use drugs, gender affirming health and social services navigation, and housing support & advocacy in our permanent supportive housing program. Responsible for promoting professional growth, ensuring sustainability, and building trust by utilizing a trauma-informed approach to prevent burnout and support community-based work.
Does this position require Patient Care? Yes
Essential Functions
Participate in staff recruitment, hiring, and onboarding, and supervise and coordinate daily staff activities, including task assignment, documentation, and data collection oversight, timesheet review, and performance feedback.
-Provide emotional support, reduce burnout, and help staff navigate complex cases.
-Provide coaching to identify and promote strengths and to address skill gaps through training and development opportunities.
-Conduct regular team meetings to discuss cases, share best practices, address concerns or challenges, and build team spirit.
-Conduct regular performance evaluations and address performance issues as necessary.
-Foster a positive and inclusive work culture, promote teamwork, and encourage open communication.
-Implement quality improvement processes and standards to maintain high-quality service levels.
-Ensure that all program staff comply with professional standards, ethics, and funding agency regulations.
-Ensure accurate data collection to advance health equity: improve client outcomes, reduce health disparities in diverse populations, inform improvement strategies, and design new services.
Qualifications
Education
High School Diploma or Equivalent required and Bachelor's Degree Public Health required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience working with individuals living with HIV, unhoused individuals/families, people in recovery, trauma survivors, members of Black, Latine, GBTQ+ communities, formerly incarcerated individuals, and/or other historically minoritized populations with cultural humility 2-3 years required and Experience empowering a diverse workforce, including people with lived experience of HIV, SUD, interpersonal violence, homelessness, etc. 2-3 years required and Experience in a clinical care setting, community-based, and street outreach 2-3 years required
Knowledge, Skills and Abilities
- Demonstrated knowledge of local, state, and federal resources available to support people living with and at risk for HIV and other minoritized individuals/families.
- Program integration: Ability to effectively integrate staff in all programs (HIV Case Management & Housing, Gender-affirming Health Navigation, and Substance Use Harm Reduction) into one team, whether in clinical or community settings.
- Ability to motivate and inspire a team to achieve targets and meet service standards.
- Strong problem-solving, consensus-building, and decision-making skills.
- Bilingual (Spanish) preferred.
- Intermediate digital literacy required.
Additional Job Details (if applicable)
Physical Requirements
- Standing Frequently
- Walking Frequently
- Sitting Occasionally
- Lifting Frequently
- Carrying Frequently
- Pushing Occasionally
- Pulling Occasionally
- Climbing Rarely
- Balancing Frequently
- Stooping Occasionally
- Kneeling Occasionally
- Crouching Occasionally
- Crawling Rarely
- Reaching Frequently
- Gross Manipulation (Handling) Frequently
- Fine Manipulation (Fingering) Frequently
- Feeling Constantly
- Foot Use Rarely
- Vision - Far Constantly
- Vision - Near Constantly
- Talking Constantly
- Hearing Constantly
Remote Type
Onsite
Work Location
2 Conz Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$78,041.60 - $113,474.40/Annual
Grade
8
EEO Statement:
1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.