Beauty & Spa Specialist - Waldorf Astoria Maldives Ithaafushi
The Beauty & Spa Specialist serving Waldorf Astoria Maldives Ithaafushi administers a full range of hair services, manicure and pedicure, supervising salon, salon inventory, training, professional massage, provides professional skin care and body treatments, using the standards established by the resort to guests, and possess a thorough knowledge of numerous hair, nail, massages and beauty modalities.
In addition, the Beauty & Spa Specialist must have up to date knowledge of Hair/Nail trends and services and should be willing to execute specific offerings unique to Waldorf Astoria Spa. Additionally, the Beauty & Spa Specialist must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide solutions to meet the needs of guests. Drive revenue of the hair salon and achieve retail sales targets.
Specifically, as a Beauty & Spa Specialist for Waldorf Astoria Maldives you will perform the following tasks to the highest standards:
Main Duties:
Maintain complete knowledge of:
(a) Hours of operation and activities
(b) Hair/Nail services and products
Complete Brand protocol and treatments certification process successfully
Promotes and maintains the highest level of customer service to all guests while staying alert to their needs
Maintain complete knowledge of, and comply with, departmental policies and procedures
Maintain complete knowledge of Hair/Nail/Skincare products used at the Spa
Assesses contraindications of guest that may prevent service from taking place
Notify management of all maintenance needs in the Salon
Actively promote home care programs, meeting maximum retail sales goals
Maintain cleanliness of the Salon, Consultation, Retail area and Spa in general
Perform daily routine set up of Salon and Retail area
Assist with Monthly Hair Professional and Retail Inventory
Carries out inductions for new team members and conducts regular training if needed of hair services
Provide neat, legible guest information records as required for the Waldorf Astoria guest experience protocols
Possess ability to work with minimal supervision
Attend all required meetings and training sessions
Follow all resort policies and procedures
Ensure uniform and personal appearance is clean and professional
Protect and properly use the resort’s assets
The Resort requires that you perform any task deemed necessary by the Director of Spa for the efficient running of the Spa Department specifically and the Resort in general.
Perform daily routine set up and checking on salon and back of the house
Handle guest complaints by following Brand procedures and insuring guest satisfaction
To set an example to all team
To perform all treatment to the highest standards
Provide detailed information for spa treatments, packages, services, facility, features, and provide spa tours for
prospective guests
Assist spa reception duty, provide detailed information for spa treatments, packages, services, facility, features, and provide spa tours for prospective guests.
At Waldorf Astoria Maldives Ithaafushi, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
As Beauty & Spa Specialist serving Waldorf Astoria brand is always working on behalf of our Guests and working with other team members. You should maintain the attitude, behaviors, skills and values that follow:
To have a minimum of a National Vocational Qualification level 1 -2 -3.
Minimum of four years of professional experience in Hairdressing, cutting, coloring, perming and straightening.
Minimum of two years’ experience working in a renowned Hotel/Resort hair salon.
Must hold Massage or Wellness license and certification
Knowledgeable with multi-cultural service protocols and standards.
Excellent guest relations and problem-solving skills.
Excellent time management, organizational, communication and motivational skills.
Candidate must have a good command of spoken and written English. Fluency in additional language is an advantage.
Pays attention to details and have strong customer service skills