Desirable Skills
• Ability to read and comprehend English language in clear and precise manner
• Reasoning Skills
• Problem Solving
• Eye for detail
Technical Skills
• Good computer navigation skills
• Typing speed of 25 Words per Minute with 95% Accuracy
• Basic knowledge of Microsoft Office, Outlook and Excel
Process Specific Skills
- Candidate should preferably have knowledge of Group Insurance
• Ability to navigate multiple systems and applications
• Ability to produce high quality outcomes in a highly productive environment
• Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately
• Makes routine & non-routine decisions under close supervision, applying limited discretion within role except for matters of significance
• Provides customer service to internal/external stakeholders, demonstrates flexibility and responsiveness to meet customer needs on routine work independently
• Reviews and provides specific information to questions/concerns from internal/external stakeholders by applying core knowledge obtained for the role
• Processes basic projects for eligibility management, such as open enrollments, amendments, billing mode changes, setting up new billing locations, acquisitions and rehires
• Applies policy provisions for effective dates, evidence of insurability and other pertinent information to determine necessary changes
• Reviews and enters all member level eligibility information into the appropriate system(s) including changes, additions and deletions
• Processes all member changes affecting billing including age change reductions, COBRA administration and terminations
• Maintains accurate member records by verifying dates, names, salary figures and other information provided by groups
• Calculates effective dates of new members
• Bachelor’s degree and Computer literacy
• Candidates with relevant business experience (Insurance) will be preferred