AVP, Implementation & Production Support

Major Duties and Responsibilities

• Develop and implement new products or enhancements to existing products to support profitable growth for Chubb’s Accident & Health Division this includes researching, generating and distributing periodic information about competitor products, performance, market position, and digital offerings.
• Manage and Support A&H Product Development, Implementation and Production Support functions, including product development, advertising review, state filings, policy issuance, and development and maintenance of product tools.
• Oversee and manage to goals all Implementation and Production Support team members and activities; provide ‘hands on’ support where experience and expertise are warranted.
• Establish and promote effective working relationships with internal and external customers by maintaining performance standards, delivering on commitments, providing responsive communication and demonstrating creative problem solving.
• Manage and support customer acquisition and retention process; prepare and deliver policy-related materials according to underwriting requirements and customer specifications in time to meet or exceed delivery commitments.
• Play an active role in educating internal and external business partners to improve quality and compliance of new case and renewal business.
• Work with corporate areas to coordinate and support product filings, including the development of insurance contract language and responses to state inquiries.
• Manage and implement business practice guidelines as required by corporate and regulatory directives.
• Manage and/or maintain area database(s) designed to support product delivery and account implementation.
• Manage design and implementation of product-related publications, tools and systems for internal and external business partners.
• Exercise judgment that consistently promotes the company’s earnings, growth, quality, revenue and expense objectives while minimizing the risk of non-compliance.

• 5-10 years in Accident & Health or equivalent experience in the insurance industry
• Ability to train, motivate and manage a team of high performing individuals
• Ability to multitask and maintain ‘big picture’ perspective in fast-paced work environment while cultivating a detailed operational understanding of responsibilities
• Superior analytic and critical thinking skills.  Keen attention to details.  Advanced oral and written communication skills.
• Proficient in Microsoft Word and Excel, and Adobe PDF.  Experience with PowerPoint or Sharepoint a plus.  Experience in product delivery platforms a plus.