Sea Logistics Customer Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

The Sea Logistics Customer Care Specialist plays a key role in supporting customers by providing accurate information, addressing inquiries, and resolving concerns. This role is accountable for delivering excellent service to both internal and external stakeholders. Additionally, they manage a personal portfolio of house accounts as an account owner, maintaining strong customer relationships and driving engagement.

 

• Deliver customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish and strengthen operational relations with customers.
• Establish and strengthen operational relation to customer contact(s) through daily interactions, regular visits, pro-actively advising to ensure customer satisfaction.
• Regularly contact all existing customers and manage all email communications as KN Service Moments cases.Accurately record and maintain all customer interactions in the CRM system (CoreLog).Deliver against established financial. targets and strategic business objectives.Provide timely pricing support, manage end-to-end spot quote processes, and capture all applicable rebates in SeaQuote.
• Support customers in increasing their automation of customers using the eTouch Automation dashboard, in collaboration with the OCC.
• Maintain a high level of knowledge in KN applications and eTouch tools, utilizing training opportunities to strengthen the ability to support, promote, and drive customer adoption of digital solutions.
• Complete Customer Profile (CP), (Business Profile) and Standard Operating Procedure (SOP) after the initial customer meeting.
• Monitor exceptions through the CCL Dashboard and identify process improvement opportunities.
• Track customer profitability and maximize Gross Profit (GP) on customer level.
• Identify financial risks and collaborate with stakeholders to develop mitigation strategies so to ensure that customer profitability does not decline.
• Monitor and follow up on accounts receivable overdue aging so to raise with the customer and ensure bad debts are minimized.

What we would like you to bring

• Experience in freight forwarding preferred, ideally within Sea Logistics.
• Demonstrated ability to make decisions and solve problems effectively.
• Basic financial acumen with the ability to support business-related decision-making.
• Strong collaboration skills with a team-oriented approach.
• Customer management experience, with the ability to build engagement and maintain satisfaction throughout the customer lifecycle.
• Excellent communication skills, capable of effectively conveying ideas and information to a variety of stakeholders.
• Customer-focused mindset with a commitment to delivering solutions that address evolving customer needs.
• Adaptability and openness to change, with a continuous improvement mindset.
• Proactive and solution-oriented, with a focus on enhancing the overall customer experience.

 

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1

 

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. 

 

 

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers. 

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.