Role responsibilities
Design, configure, and support cloud-based contact center solutions primarily using AWS Amazon Connect. This includes building IVR logic, implementing AWS service integrations, and enhancing conversational AI bot experiences.
Requirements
Requires a Bachelor's degree and at least 4 years of experience in contact center technology with 2+ years specifically in AWS Amazon Connect. Preferred candidates have experience with virtual agents, telephony fundamentals, and AWS certifications.
Key skills
AWS Amazon Connect, IVR Configuration, AWS Lambda, DynamoDB, Amazon S3, CloudWatch, Conversational AI, Google Dialogflow, Contact Center Engineering, VoIP, API Integration, Infrastructure-as-Code, CI/CD, Technical Documentation, Troubleshooting, Cloud Computing
Keywords
AWS Amazon Connect, IVR, AWS Lambda, DynamoDB, S3, CloudWatch, Google Dialogflow, Conversational AI, Virtual Agents, VoIP, CRM Integration, Infrastructure-as-Code, CI/CD, AWS Cloud Practitioner, Contact Center, Telephony, Avaya, Cisco, Genesys, WFM Tools, Cloud Computing, Software Engineering, Health Equity, Healthcare Technology, API, Routing Profiles, Contact Flows, Enterprise Environments, Technical Documentation, Modernization