Sr. Technical Support Specialist_Archive Server

Webroot

Hyderabad, IndiaPosted Aug 3, 2026

OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your Impact:Sr. Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customer’s concerns not just at a technical level but also from a customer service perspective. Our Sr. Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you’ll work on unique customer issues to provide resolutions. What the role offers:<ul style="margin-bottom: 0in; margin-top: 0px;"><li style="margin: 0in 0in 0in 0px; font-size: 14pt; font-family: arial, helvetica, sans-serif;">Represent OpenText acting as first point of contact for all technical support inquiries </li><li style="margin: 0in 0in 0in 0px; font-size: 14pt; font-family: arial, helvetica, sans-serif;">Incident management and collaboration with other teams while adhering to SLA’s and KPI’s</li><li style="margin: 0in 0in 0in 0px; font-size: 14pt; font-family: arial, helvetica, sans-serif;">Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy</li><li style="margin: 0in 0in 0in 0px; font-size: 14pt; font-family: arial, helvetica, sans-serif;">Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys</li><li style="margin: 0in 0in 0in 0px; font-size: 14pt; font-family: arial, helvetica, sans-serif;">Collaborate with various stakeholders to act as a trusted customer advocate</li><li style="margin: 0in 0in 10pt 0px; line-height: 115%; font-size: 14pt; font-family: arial, helvetica, sans-serif;">Manage Escalations and work with Escalation Manager as a point of contact</li></ul> What you need to succeed<ul style="margin-bottom: 0in; margin-top: 0px;"><li style="margin: 0in 0in 0in 0px; font-size: 14pt; font-family: arial, helvetica, sans-serif;">5 - 8 years of prior experience working on relevant technologies</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 14pt; font-family: arial, helvetica, sans-serif;">Technical Support experience handling Enterprise Products a must</li><li style="margin: 0in 0in 10pt 0px; line-height: 115%; font-size: 14pt; font-family: arial, helvetica, sans-serif;">Strong Problem Solving and Troubleshooting experience</li></ul><ul style="margin-bottom: 0in; margin-top: 0px;" type="disc"><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 14pt; font-family: arial, helvetica, sans-serif;">University/College degree within a related discipline</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 14pt; font-family: arial, helvetica, sans-serif;">Willingness to work in shifts during weekdays and on-call during weekends</li></ul><ul style="margin-bottom: 0in; margin-top: 0px;"><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 14pt; font-family: arial, helvetica, sans-serif;">Experience in Installation, Configuration and Maintenance of Mainstream OS (Windows, Linux)</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 14pt; font-family: arial, helvetica, sans-serif;">Experience in Installation & Configuration of DB (SQL Server or Oracle)</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 14pt; font-family: arial, helvetica, sans-serif;">Knowledge of Tomcat</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 14pt; font-family: arial, helvetica, sans-serif;">Understanding of Infrastructure and Cloud Technologies including Storage, Backup & Restore, Networking, Load Balancer, Proxy, Firewalls, Containerization</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 14pt; font-family: arial, helvetica, sans-serif;">Experience in troubleshooting issues in a N-Tier Software Architecture Environment</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 14pt; font-family: arial, helvetica, sans-serif;">Demonstrated Problem Solving and Analysis of Product Trace / Logging information</li><li style="margin: 0in 0in 10pt 0px; line-height: 115%; font-size: 14pt; font-family: arial, helvetica, sans-serif;">Knowledge on MS SQL and Scripting a value addition</li></ul> OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at <a href="mailto:hr@opentext.com">hr@opentext.com</a>. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.