Support Engineer – Developer Portal

• Full-time
• Employee Status: Regular
• Role Type: Hybrid
• Department: Technology
• Schedule: Full Time

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. 

Job Description

We are seeking a Support Engineer to provide Level 1 support for our Developer Portal within EDW Enablement. This role is responsible for managing support requests, troubleshooting technical issues, and ensuring seamless developer experience across the platform.

The ideal candidate brings strong technical support skills, a foundational understanding of software development, automation, and data analysis, and hands-on experience building and maintaining Power BI dashboards and reports to support business insights and decision-making. This role is key to maintaining operational excellence and enhancing the overall developer experience.

Key Responsibilities

·       Provide Level 1 technical support for the Developer Portal, including incident handling and service requests

·       Act as the first point of contact for users, ensuring timely response and resolution of issues

·       Troubleshoot and diagnose technical problems related to APIs, integrations, and platform access

·       Escalate complex issues to Level 2/engineering teams with proper documentation and context

·       Monitor system alerts and proactively address potential issues

·       Maintain and update support documentation, knowledge base articles, and standard operating procedures

·       Collaborate with development and DevX teams to identify recurring issues and recommend improvements

·       Support automation initiatives to streamline support processes and reduce manual effort

·       Generate reports and insights on support trends, performance metrics, and user experience

Qualifications

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Data Analytics, or a related field (or equivalent practical experience).
• 1–3 years of experience in Technical Support, Application Support, Service Desk, Developer Support, or a similar technology-focused role.
• Proficiency in Python for scripting, automation, API integrations, troubleshooting, and basic application support.
• Proficiency in data analysis using Power BI, Excel, SQL, or similar reporting tools.
• Experience with RPA platforms such as Automation Anywhere, UiPath, Power Automate, or similar technologies for supporting and troubleshooting automated workflows.
• Foundational knowledge of Agentic AI and Generative AI, including AI agents, LLMs, prompt engineering, RAG, and AI-powered automation concepts.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

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