Senior Platform Systems Engineer

Privacy PolicyJob OpeningsSenior Platform Systems EngineerEngineering - Toronto, Ontario (Hybrid)About Us At Bettermode, we are redefining how businesses streamline customer experiences and foster strong relationships. Our platform empowers businesses to seamlessly craft powerful web apps with engagement tools in its core tailored to their unique needs. Backed by Silicon Valley investors and trusted by brands like Monday.com, Webflow, and Nubank, we’re proud to connect millions of end-users daily (check our Showcase page 😉). Join us as we continue building tools that redefine customer engagement! Benefits 🌟 At Bettermode, we’re dedicated to empowering our team to thrive—both professionally and personally. We offer location-based, competitive compensation that reflects your expertise and impact, with annual reviews so you can grow with us. Our culture is built on ownership and trust, giving you real influence over how we scale and succeed. 🩺 From your very first day, you and your family are covered by comprehensive Canadian health benefits—dental and vision included—so you can focus on what matters most. 😎 Enjoy unlimited paid vacation days, paid parental leave to support your family, and bereavement leave should you need it. 🛠️ You’ll have all the equipment you need provided, or you can bring your own device and access our Device Upgrade Policy—an interest-free hardware stipend repayable via payroll deductions, allowing you to upgrade when you need. 💡 We want you to thrive in your work: every team member receives a monthly Tech & Appreciation Stipend—perfect for testing new software or tools and improving your workflows as you see fit. 🏢 For in-person collaboration, our downtown Toronto office is less than a 15-minute walk from Union Station, with a free shuttle running throughout the day. The office features complimentary snacks, coffee, video games, and board games, as well as dedicated seating and a flexible environment that supports creativity, focus, and teamwork. 🌎 Join a globally diverse and collaborative team where you’re supported to do your best work and have access to all the resources needed to succeed. About This Role Employment Type: Full-time Location: Canada Location type: Remote or Hybrid (3 days at the office in Downtown Toronto - Monday, Tuesday and Wednesday, for employees residing within 40km of the company headquarters) Timezone: Eastern Standard Time The Opportunity This is not a generic DevOps role, not a narrow tool-operator role, and not a vendor-certified specialist role. You will help shape foundational parts of Bettermode's platform across Kubernetes runtime architecture, Terraform-governed AWS and Cloudflare infrastructure, service-to-service networking, data-plane efficiency, OLAP analytics systems, databases such as Aurora PostgreSQL and MongoDB Atlas, cost visibility, security/compliance governance, and deployment architecture. The role is intentionally broad across solutions architecture and systems programming: tune where appropriate, but build or redesign when necessary, with a strong emphasis on secure, recoverable, and well-governed platform foundations. Our operating model includes a production on-call program: engineers participate in an every-other-week rotation for P0 incident response, post-incident learning, and production ownership. Responsibilities Diagnose and remediate foundational platform problems across Kubernetes/EKS, Terraform-managed AWS and Cloudflare infrastructure, networking, observability, OLAP/data systems, security controls, and deployment architecture. Own Kubernetes platform patterns and Terraform/OpenTofu workflows that make environments reproducible, reviewable, secure, and recoverable, including promotion, drift control, and policy-aware infrastructure changes. Design AZ-aware and topology-aware improvements, starting with Aurora PostgreSQL routing/scalability and extending to other data-plane systems where traffic locality, availability, and...